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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-10-2016 12:30 PM

HP Recommended

I have a vvx1500 that won't get past the Polycom banner with all keys lit up on startup.  It doesn't respond to  4, 6, 8 and * or other key presses. It stays lit up this way, no resetting.  Is there a harware reset to recover from this?

 

Thanks,

Jed

3 REPLIES 3

‎02-10-2016 01:19 PM

HP Recommended

Hello Jed,

welcome to the Polycom Community.

Did you try and upgrade this unit to any software after 5.2.0 and did not read this => here <= prior to upgrading ?

 

To upgrade the software on the Polycom VVX 1500 to version 3.2.2, you must download the following files: Polycom VVX SIP 3.2.2 (Combined or Split ver), Polycom VVX BootROM 4.1.4, and Polycom BootBlock 2.9.0. For detailed instructions on how to upgrade, please refer to Technical Bulletin 53522

Before deploying UCS 5.2.0 or Later to VVX 1500 – Please carefully go through the instructions inTechnical Bulletin 695


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-10-2016 02:09 PM

HP Recommended

 

That's it , it was on 5.02. and apparently found a newer sip.ld, from the boot.log -

000008.842|so |3|01|Platform: BootBlock=2.9.0 (17960-001) 22-Oct-09 16:33
000008.842|so |3|01|Application, main: Label=Updater, Version=Hornblende 5.2.2.2723 18-Apr-14 19:52
Was this reply helpful? Yes No

‎02-10-2016 02:17 PM

HP Recommended

Hello Jed,

5.2.2 is the Updater / BootROM coming with the 5.0.2 release.

 

I assume someone looking after your infrastructure added a new Software on the provisioning server without reading the notice and therefore killed the VVX1500.

 

Only a RMA will fix this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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