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vvx300 can call out but not in

Castif
Occasional Visitor

vvx300 can call out but not in

So I cannot recieve any calls on the phone every time you try it just says that user is on the line and sends you to voicemail. I can make any and all calls I need out from the phone though.

 

I attempted to go to the web dashboard with my phones ip but it just tells me the website cannot load. I looked through the settings and I do show the phone is properly registered. I also tried reseting it but thats really the best I can figure out to do considering I cannot access the web dashboard.

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: vvx300 can call out but not in

Hello Castif,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

If LYNC / Skype:

 

Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running LYNC base profile I can no longer access the Web Interface

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Pat Ready
Occasional Visitor

Re: vvx300 can call out but not in

I would look at your network's edge device. You should review your NAT settings in your router to review how they are setup. You are able to make calls because it opens the ports up when it does. However, if you have a misconfigured router, the calls could be hitting the closed ports and returning an unreachable message to the SIP server. This would send it to voicemail if that is what you configured it to do when the phones is unreachble. 

Message 3 of 6
Castif
Occasional Visitor

Re: vvx300 can call out but not in

Looks like its a SIP and version is 4.1.6.4835

Message 4 of 6
Castif
Occasional Visitor

Re: vvx300 can call out but not in


@Pat Ready wrote:

I would look at your network's edge device. You should review your NAT settings in your router to review how they are setup. You are able to make calls because it opens the ports up when it does. However, if you have a misconfigured router, the calls could be hitting the closed ports and returning an unreachable message to the SIP server. This would send it to voicemail if that is what you configured it to do when the phones is unreachble. 


Im using a netgear r6200 router and I checked under my wan settings for the NAT filtering and it was by default set to secured and the disable sip alg option was unchecked. Since I am not familiar what these settings actually do I tried all the avail options both secured and open on the nat filtering and both with and without the disable sip alg option checked. None of the options changed anything.

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: vvx300 can call out but not in

Hello Castif,

 

Thid Software Version is no longer supported.


The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

and 

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

also please work with whoever provides your service.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6