when i recieve a call, the phone hang up the call itself and then the phone restarts on its own, we review network problems and dont see any problem, the wire network its ok, we connect the phone directly on the switch and the problem occurs again, review the phon log we see this:
UC Software Version 22.214.171.12434
Updater Version 126.96.36.1992
could you help me please?
welcome to the Polycom Community.
Are you by any chance with RingCentral ?
If yes please work with their support team and quote VOIP-118235 / VESC-6576 / 1-3153565175
If this is not the case please work with your Polycom reseller so they can open a support ticket for you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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