vvx400 phone hang up the call itself and then restarts
when i recieve a call, the phone hang up the call itself and then the phone restarts on its own, we review network problems and dont see any problem, the wire network its ok, we connect the phone directly on the switch and the problem occurs again, review the phon log we see this:
UC Software Version 18.104.22.16834 Updater Version 22.214.171.1242
Re: vvx400 phone hang up the call itself and then restarts
welcome to the Polycom Community.
Are you by any chance with RingCentral ?
If yes please work with their support team and quote VOIP-118235 / VESC-6576 / 1-3153565175
If this is not the case please work with your Polycom reseller so they can open a support ticket for you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's