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vvx410 / 5.5.1 User Agent String Change

Occasional Contributor

vvx410 / 5.5.1 User Agent String Change

I've noticed this pop up on VVX 410 w/ 5.5.1 and I was just curious if it's a bug.  I coudln't find reference to it in the admin manual, the KB, in previous posts or just by doing Google searches.

 

We've noticed on some error codes our Polycom phone User Agent strings are changing when the phone generates error codes.

 

Normally our UAs look like this

0717160259|sip  |0|00|    User-Agent: PolycomVVX-VVX_410-UA/5.5.1.11526

 

but when an error code is sent (in this case a 404)

0717160259|sip  |0|00|    User-Agent: PolycomSIP-UA/1.2.0

This is pretty reproducable and I don't know if it's a minor bug or something we should be more concerned about.

 

I've also seen it on SIP/2.0 481 Call Leg/Transaction Does Not Exist response as well.

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Polycom Employee & Community Manager

Re: vvx410 / 5.5.1 User Agent String Change

Hello Eric_P,

welcome to the Polycom Community.

 

Please get this into support once you tried UC Software 5.5.2

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Contributor

Re: vvx410 / 5.5.1 User Agent String Change

The phone I have is out of warranty but it looks like 5.5.2 also returns the incorrect User Agent on error codes.

 

I'll see if we have any devices within the warranty time frame to see if can report this issue since it's reproducable across all phones we've tried. (0004f2 and 64167f)

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Polycom Employee & Community Manager

Re: vvx410 / 5.5.1 User Agent String Change

Hello Eric_P,

so far you are the only customer that I am aware of that has this issue. You can always open a PPI / Pay Per Incident ticket if this is in your interest to get this addressed or simply downgrade to a prior version where this does not appear.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Advisor

Re: vvx410 / 5.5.1 User Agent String Change

Hello,

 

I have the same issue as Eric with UCS 5.6.0 on VVX301

 

it displays the following : User-Agent: PolycomSIP-UA/1.2.0

 

is it normal ? 

thanks

Message 5 of 6
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Polycom Employee & Community Manager

Re: vvx410 / 5.5.1 User Agent String Change

Hello @Kakiman,

welcome back to the Polycom Community.

We fixed this in UC Software 5.6.1 as an example if the issue matches the fix description as this was using specific features.

 

  • EN-34913 SIP 403 Forbidden message to SBC in response to NOTIFY for Event: as-feature-event (Hoteling)

I believe the fix should also be in the next UC Software 5.5.4 and also in UC Software 5.7.0


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6