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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-04-2017 02:08 PM

HP Recommended

I have used a VVX500 for over a year without problems.  On Friday the system stopped having sound in nor out, but I could hear the phone ring inbound and outbound.  However, as soon as either end would answer, the line would go dead.  During this time I could see my menu of extensions from my home office, so there was connectivity.  Charter/Spectrum told me to switch my router (from the NetGear) to a new unit.  (currently have a Sagemcom router hooked up.)  But now I cannot even pull up my menu from my home office.  There is NO connectivity.  No DHCP is found.  Help!??!?

1 REPLY 1

‎12-05-2017 05:26 AM

HP Recommended

Hello @zak61107,

welcome to the Polycom Community.

This is a Network issue so please work with your network provider and ensure that the router being used has a DHCP Server capability.

 

Also restart the phone after changing the router.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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