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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

I am having difficulties with the Cx3000.

 

Callers can call eachother. There is just no audio.

 

Get this error messsage "4|02|rtosNetwork: netwTask() -Can't find associated CCB"

 

My question is, what is a CCB?

 

And if somebody has experience with this issue, please share 🙂

 

Any help would be appreciated.

1 REPLY 1
HP Recommended

Hello Idriz,


welcome to the Polycom Community.

The CX3000 is a LYNC only phone and to my knowledge would not output an Error Message like the above.

 

The type of error you posted points to one of our SoundStation / SoundStation / VVX Phones.

 

This usually happens when the phone receives and RTP packet before the phone has setup an RTP connection.

 

I would suggest you try and reproduce this issue and provide your Polycom reseller with a wireshark trace so they can raise a case with Polycom support if needed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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