We are running a large number of VVX450's set up in a way that they share many extensions between groups of users. So User A will have their extension on line button one, User B's extension on line button two, and so forth. With the default config of the phones when they receive a call on their own extension (the first line button) and place that call on hold and then hit the "new call" soft key to make a new call it will use the next extension line button to dial out from which is not their own extension, it is User B's so it looks like User B is making that second call not User A.
I found that if I enable the feature "call.stickyAutoLineSeize="1" in the config that fixes the first problem but then the new problem is presented that if they receive a call on one of their other lines (so not their "main" line) and place it on hold and hit the "new call"soft key it will use that line again that they are already on to make the new outbound call which is not their actual extension.
Are any of you aware of some combination of configuration fields that can be entered to make it so that no matter what any outbound call uses the "main/primary extension" ? That is ultimately what we are looking for. I tried to be as clear as I could in the description but if there are any questions please let me know. Thank you all in advance!
Hello @ink ,
Welcome to the Poly Community.
A good starting point is usually providing the currently used software version and in the case of the VVX if this is the Poly UC Software or the ObiHai software.
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