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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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You can configure or make changes to the Polycom Phones configuration through the Phones GUI or the Phones web interface.

 

The Level of changes depends on the SIP / UC Software Version running on your Phone.

 

Using your chosen browser, enter the phone’s IP address as the browser address.

 

The Standard Username is Polycom and the Password used to be 456. More details >here< on the new Password
EDIT: The California legislature has mandated specific requirements for password protection of Internet-connected devices in SB 327, which will become operative on January 1, 2020. 


Note: some of below Information is only valid running UCS 3.3.x or newer!

 

Changes made through the Phones GUI are written to the override file (highest priority) stored on the Provisioning Server

 

NOTE: These changes remain active and will take precedence over the configuration files stored on the provisioning server until Reset Local Configuration is performed!


Changes made through the web interface are written to the override file (2nd highest priority) stored on the Provisioning Server. 

 

NOTE: These changes remain active and will take precedence over the configuration files stored on the provisioning server until Reset Web Configuration is performed!


The precedence order for configuration parameter changes is as follows (highest to lowest):


• User changes through the phone’s user interface (written to the server as <mac>-phone.cfg)

• Web configuration through a browser (written to the server as <mac>-web.cfg)

• Polycom CMA system

• Configuration files loaded from the Provisioning Server

• Default values (included in the UC Software or sip.cfg / phone1.cfg pre UC Software)

 

> UCS 4.0.x

 

Since the introduction of the UCS 4.0.0 Software the possibility to import a configuration file was introduced.

 

This is useful in order to add configuration changes to an individual phone with Parameters that are not available to change via the Web Interface or the Phone GUI.

 

The expected format would be an XML file with the .cfg as a file extension.

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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