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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

UPDATE

 

Brandon Guy, a Poly Employee, shares a tool >here< which allows the remote control of a Poly VVX, CCX, Edge E and Poly Trio:

 

image

 

Note:The above tool can be used to interact with a Poly phone whilst it is in openSIP or Skype for Business mode. If the phone is running another Provider UI like Zoom or Microsoft Teams it can only display what is on the screen but no interaction is fed back to the 3rd Party application!

 

Since VVX UC Software 6.4.0 or later the Web Interface can be used to capture the screen as explained >here<

 

Since VVX UC Software 5.8.0 the combination of the following parameters can be used to avoid the above:

 

<test up.screenCapture.value="1"
up.screenCapture.enabled="1" />

 

Since Trio UC Software 5.8.0 the combination of the following parameters can be used to avoid the above:

<test up.screenCapture.allowed="1"
up.screenCapture.enabled="1" />

 

A combination of both of the above is attached and can be downloaded, unzipped and imported via the Web UI Utilities > Import & Export Configuration > Import Configuration

 

Prior to UC 5.8.0 or older:

 

Since SIP 3.2.0 you can capture the current screen on a SoundPoint IP, SoundStation IP, VVX ,Trio or a Visual+ phone through the web interface to the phone.

 

In order to utilize this facility the Parameter :

 

<up up.screenCapture.enabled="1" />

 above needs to be added to the Configuration via the Provisioning Server.

 

Username: Polycom

Password: 456

 

This does not automatically allow a User to capture the Screen, the functionality needs to be activated by the Phone User.

 

Note: You need to re-enable the Screen Capture feature after every phone restart or reboot (repeat below)!

 

Press the Menu Key

 

image

 

Select Settings

 

image

 

Select Basic

 

image

 

Select Preferences

 

image

 

Scroll down and select Screen Capture

 

image

 

Enable or disable the Functionality.

 

image

 

 

Accessing the Screen Capture:

 

As the browser address, enter 

 

http://<Phone IP Address>/captureScreen

 

UC Software versions after 5.1.x made changes to the Web Interface so you may need to enable this first as shown => here <= or use HTTPS

 

https://<Phone IP Address>/captureScreen

 

The current screen that is shown on the phone is shown in the browser window. The image can be saved as a file.

 

Example of a VVX 600 with one color expansion module attached:

 

image

 

If the function was activated via the configuration but has not been enabled via the GUI the following will appear:

 

The document requested was not found on this server

 

You can also capture an individual expansion module layer:

 

http://<phone-ip-address>/captureScreen/em/<EM page number>

The range for EM page numbers is 1 to 9 

 

Please consult your Admin Guide matching your SIP / UC Software Version.

 

NOTE: Only later UCS versions support this for VVX Expansion Modules!

NOTE: Prior to UCS 5.2.0 importing the configuration file on a VVX requires a manual reboot !

 

UPDATE: 

 

Since UC Software 5.5.2 or later you can also capture the screen of a Visual+

 

Simply browse to the IP of the Visual+

 

http://<Phone IP Address>/captureScreen

 image

 

UPDATE: 

 

Since UC Software 5.7.1 Rev AB or later you can also capture the screen of a connected GroupSeries

 

Simply browse to the IP of the GroupSeries

 

http://<GS_IP>/currentscreen.cgi

imageScreencapture

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
2 REPLIES 2
HP Recommended

Screen Capture in Teams mode

 

Option 1 Phone not signed into Teams

 

  • On a CCX500, 600 and 700 press the Settings Menu

    image

  • Then select Debug and enable Screen Capture

    image

  • Follow the above instructions aka browse to HTTP(s)://<IP of Phone/captureScreen

 

Option 2 Phone signed into Teams

 

  • Select the Hamburger Menu
    image

  • Select Settings
    image

  • Select Device Settings
    image

  • Select Admin Only
    image

  • Enable the Screen Capture
    image

  • Follow the above instructions aka browse to HTTP(s)://<IP of Phone>/captureScreen
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Screen Capture ObiEdition VVXx50 or Edge B

 

  • Browse to the IP address of the Phone
  • Enter the username and password, default is admin/admin
  • System ManagementDevice Admin > tick the box to enable the LCDScreenShot facility and store it

    image

  • System Management > Device Update > Screenshot and click on "Press snap to Start the Process"
    image
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.