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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello Lightjag,


The community's already contains quite an extensive VoIP => FAQ <= and this contains this post here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Simply follow the examples in there.

 

If you would like certain features to be activated as a standard please work with your Polycom reseller in order to contact a Polycom sales engineer to justify such change via a business plan.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Lightjag,

not sure if you had made any progress but I can provide a working 1 button solution as follows:

 

<recording feature.callRecording.enabled="1" feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.label="Record" softkey.1.use.active="1" softkey.1.precede="1"  softkey.1.action="$FSoftkey5$$Cpause1$$FSoftkey3$$Cpause1$$FSoftkey2$" />

I must admin it is not very logical as the Softkey's not match but it works both with LYNC or SIP.

 

It has a 1 second pause between the commands so it is not instant but it will record and you or the user can either manually pause the recording or stop it all together.

 

Please be aware that depending on local laws you must make the other party aware that you are recording the call.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

That didn't work for me, this one does.


 

 

 

<recording feature.callRecording.enabled="1" feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.label="Record" softkey.1.use.active="1" softkey.1.precede="1"  softkey.1.precede="1"  softkey.1.action="$FSoftkey5$$Cpause1$$FSoftkey2$$Cpause1$$FSoftkey2$" />

 


 

HP Recommended
Hello

This over a year old post initially discussed using this on UC Software 5.0.1

Since then the position of the record softkey has most likely changed.

Replied from a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Does this work still? Any updates on this highly useful feature? @Steffen? Thank you! 

HP Recommended

Hello @Joshh100 ,

 

welcome to the Polycom Community.


A user provided a more current update => here <= so simply test this or modify it to work in the latest yet unknown software version you are utilizing.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Thank you Steffen!

From the outside, seems like a very vibrant and helpful community. Just got my first Polycom phone and am excited to join.

My apologies for not mentioning the software version I’m running:

5.5.1.11526 on the VVX600

I tried to install this EFK yesterday with no success, (under utilities and soft key management I tried to add it as a macro)
although it’s quite possible that I did it incorrectly and need to go back and double check.

When I have some more time I will go back and play around with it and see if I can get it to work. I’m also not certain what would need to be modified, if anyone has suggestions it’d be greatly appreciated. I’m sure others would be interested as having to push a few buttons prior to recording can be a bit cumbersome.

Thanks again for your reply, I look forward to future discussion.
HP Recommended
Hello

The first and the 2nd page of this post should contain sufficient information to get you going.

Best regards

Steffen Baier

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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