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‎06-26-2012 02:04 PM

HP Recommended

I am using 2 VVX 1500D video phones and the same thing is happening on both phones.  If I am on a call and press the Hold button or choose the Hold box from the display on the phone the call is immediately disconnected.  How do I place a call on hold?

1 REPLY 1

‎06-27-2012 05:36 AM

HP Recommended

Hello jlavalleur,

I have moved this post again from the Video Section into the VoIP Section.


A hold usually sends an Invite to the SIP Server which needs answering. I can only suggest to make a wireshark trace and check the SIP Signaling.

 

It is always useful if you post the Software Version of the Phones so others or yourself may be able to check the release notes for known issues.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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