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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-12-2014 03:14 PM

HP Recommended

My new Polycom VVX 300 will not factory reset by any of the published means. I have tried resetting via the Web Interface, via the LCD panel Administrative menu and I have tried the 1, 3, 5 keypad reset. No method wipes out the old provisioning server data. I have done this many times  on the SoundPoint family of phones so I am familiar with this.

The phone's software version is 4.1.4 .7430  P/N: 3150-11530-414

It is as if the phone is ignoring the factory reset command or the local config file is locked somehow to prevent change.

Any ideas? Thank you in advance.

1 REPLY 1

‎05-15-2015 04:16 AM

HP Recommended

Double post => here <=

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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