• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-31-2015 08:50 AM

HP Recommended

I'm experiencing this same issue. I'm positive I'm assigning the category and index for Line1 but still get a blank configuration. Did you ever get this working?

Was this reply helpful? Yes No

‎01-01-2016 08:20 AM

HP Recommended

Hello JRFoster,

welcome back to the Polycom Community.

Did you ever follow => this <= up ?

 

In case of your new issue it would be easiest if you provide details on your configuration, the Software version you are experiencing this with and maybe even a backup of your configuration.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-01-2016 05:46 PM

HP Recommended
Hi Steffan,

That issue you're referring to resolved itself. Thanks for following up!

I'm interested now in the VVX configuration and determining what I'm doing wrong. When enabling flexible line and assigning lineKey.1.category "line" with index "1" the phone boots blank. Is there another setting I'm not seeing or overlooking?
Was this reply helpful? Yes No

‎01-02-2016 02:37 AM

HP Recommended
@SteffenBaierUK wrote:

Hello JRFoster,

 

In case of your new issue it would be easiest if you provide details on your configuration, the Software version you are experiencing this with and maybe even a backup .

Best Regards

Steffen Baier

Polycom Global Services

 Hello JRFoster,

 

I already asked for details. Please see the above quote.

 

Also is this SIP or LYNC / Office 365 / Skype for Business?

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-04-2016 06:56 AM

HP Recommended

Sorry! I've attached the backup of my VVX 600 with expansion module attached. The firmware running is 5.4.1

 

In addition, we are running Lync 2013.

0004f28aa29d_VVX600_04-01-2016_08-51.zip
Was this reply helpful? Yes No

‎01-04-2016 07:16 AM

HP Recommended

Hello JRFoster,

Please be aware that we have a separate Skype for Business / LYNC section => here <= for future S4B related post's.

 

In addition I updated the FAQ post => here <= on the 31/December/2015 explaining as follows:

 

  • Using LYNC, Skype for Business or Office 365 with UC Software 5.4.1 or later will no longer support the above mentioned configuration parameter and uses feature.flexibleLineKey.enable instead

You are running 5.4.1 and are using the "old" no longer in LYNC Base Profile supported lineKey.reassignment.enabled instead.

 

Part of the new feature is discussed => here <= and I will create a new FAQ post for the community.

 

The MAC 0004f28aa29d seems to be assigned to some internal Polycom account so I am unable to verify who the relevant Reseller for any first level support would be in your region.

 

Please also ensure that you have the relevant per device Polycom LYNC license as explained => here <=

 
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-04-2016 07:18 AM

HP Recommended

Thanks! I'll take a look!

Was this reply helpful? Yes No

‎01-04-2016 07:39 AM

HP Recommended

Cool! I got the functionality to work... So, when enabled you have to manually assign the contacts to the phone, it will not pick up your favorites and\or delegates automatically?

 

Basically all I'm wanting to do is move all favorties and delegates from the phone to the expansion module directly.

Was this reply helpful? Yes No

‎01-04-2016 09:45 AM

HP Recommended

Hello JRFoster,

As mentioned before your Polycom reseller really should be consulted for any support questions as they can open a Support Ticket with Polycom for you in case you struggle.

 

In addition it is also useful to check the latest release notes or admin guides as new features are usually documented or mentioned within.

 

The UC Software 5.4.1 Software release notes covers this new feature on page 4 and page 7.

 

In addition there is a new EFLK FAQ post => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-04-2016 12:24 PM

HP Recommended

Thx!

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.