Hi,

I'm looking for instructions on how to perform a remote packet capture on GS using Wireshark. I seem to remember, there was such a thing, but can't find the guide for GS, only for Trio...

Thanks.

Hi,

I'm working with Polycom VVX 501's that are in a remote location.

From the GUI, how can I tell if the IP Phone has registered? 

Thank you,

Tim

Background:

-O365 w/ MFA enabled

-Windows 10 64bit

-Skype for Business 2016 (16.0.9126.2259 32bit)

-BToE version 3.7.0.0

-Polycom VVX601

-UC Software 5.7.0.14430 (also tried with with 5.8.0.1 and a newer BToE version)

-IP Mode: IPv4

-Connection type: Wall to phone, phone to PC

I cannot seem to sign into my Polycom phone with BToE if my account has MFA enabled. When I sign into Skype, Skype asks for my password to pass to the phone and after I type it in, the phone tries to sign in (it says signing in as ...) but it times out. I can sign into my phone via web sign-in, but I want to use BToE. BToE on both my computer and phone says that it is paired.

I setup an app password on my account, signed into Skype but it still would not sign into the phone. When I type in my app password, the phone fails out quickly and gives me an error ("Skype for Business authentication failed. Sign in again"). I then proceed to type my password and again, it sits and hangs.

I created a dummy account without MFA, signed into Skype and BToE signed me into the phone no problem.

Thanks for your help in advance.

Jeff

Buenas tardes

Estoy teniendo un problema con equipos vvx configurados previamente con  skype

me gustaria saber como eliminar toda la configuracion de skype por que al hacer un cambio de firmware sigue tomando el firm de skype, y me preguntaba si para eliminar todo eso habria que cambiar algo en el archivo de configuracion, el firmware que estoy tratando de usar es el 5.8.0.12848

Muchas gracias,

Saludos

Hello,

I have a Group 500 codec that will not respond, and will not factory reset.

The codec will not respond to Polycom remotes, so I cannot see the detailed system information. The serial number for the unit is 8215044314F0CV, but without the remote, I cannot view the current system software.

The power sensor does not function either. The unit will not power off so I can try a proper restore. Nor does it recognize that I am touching the power sensor during my attempts at restoring.

I have a paperweight at this point. Any ideas on getting the system to reset?

Thank you!

I was wondering if anybody know what is the difference between analog (product # 2457-23180-003) and digital (product # 2457-23181-003) HDCI cables. Please note that there is a difference in one digit in the product number.

I got several cables that were brand new but did not work properly with HDX codec and MPTZ-6 camera. When connected camera initializes properly (i.e. power is provided) and even remote and PTZ mechanism works OK, but no video, just blue screen.

If you have any information about those "digital" HDCI cables and how they can be used please let me know.

Thanks!

Hi, i have a strange BLF issue

VVX600, Color keypannel, SIP/Broadsoft, UC 5.6.1.1740

In Broadsoft i asign the maximum of 50 BLF entries, the screen stays blank. I figured out, the maximum entries what works is 36. After 37, the screen go blank.

What i allready did is make an modification in the Cisco router, swith off virtual-reassembly on the LAN interface and the Dialer.

(Before that, the maximum BLF fields are 23)

Tried turn of storm filter but no success

Does anyone know what the problem is?

Thnx, regards, Arjan

I have a Polycom Trio 8500 with the latest firmware 5.5.4. Calling out is not the issue, but when I need to enter a PIN #, it does not register. For example, attempting to join a Google Meet voice session, it requires the phone number and a PIN. When I attempt to enter the PIN #, Google Meet asks for me to type in a PIN to join the meeting.

I've did a search on the forums and found that changing NTP should solve the issue, but that was not the case for me. I also have tried to downgrade the the previous firmware, but this still does not work. Are there any other suggestions?

We have an issue with a Polycom Trio 8500 conference phone and dialling an 8 digit pin into an external conference service followed by #.  It seems to intermittenly say invalid pin code as though the digits then confirmed with # symbol aren't registered correctly.  Could this be a setting on the Polycom or something to do with the digit map?

Other devices on the same phone system (including two older Polycom SoundStation 2 devices) work perfectly every time with this service, so must be a Trio 8500 config problem or something.  Anyone seen anything like this before?

Much appreciate the help, thanks!

Is there an availabe wall mount specifically for this camera?  I have supplied a customer with an EEIV wall mount but they are reporting that the included centre mounting screw does not fit the camera.  Can someone please advise if a mount is availabe or what size and thread for a mounting screw. 

Thanks.