We currently have 300 vvx500 phones and 180 vvx300 phones. Is there a way to update the firmware on the phones in small groups. I am trying to avoid all phones trying to update at once when i put the new firmware on the ftp server.
Hello @rkrick99,
none of these version are supported anymore as you should be on UC Software 5.8.0 or at least 5.7.2
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?
Resolution: Please check => here <=
The above explains how you can use this file and add additional groups or sections with providing the Phone model name aka _VVX300 to only apply a certain new software to VVX300 phones.
I also suggest to look at:
Nov 24, 2014 Question:How can the Phone automatically check / poll for configuration changes or new software versions?
Resolution: Please check => here <=
The above explains how you can use this to randomly use individual phones to try for a new software instead all at the same time.
In addition you could create individual <mac>.cfg file specifying a software so only the phones having an individual file would upgrade.
If you want something professional look at Polycom RealPresence Resource Manager or our new PDMS service.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
I am using VVX300 phones and running on UC 5.2.7. I am trying to hide the conference call soft key. I have looked through the device.cfg, feature.cfg, and the site.cfg. I have even tried to add softkey.feature.conference 0. Has anyone else been able to figure this out.
Hello @rkrick99,
I played with this a bit further and:
<?xml version="1.0" standalone="yes"?> <!-- Disable local conference option --> <changes> <config call.localConferenceEnabled="0" /> </changes>
should archive what you are after.
Best Regards
Steffen Baier
Polycom Global Services
Hi,
I can not seem to enable SIP and 802.1x on a HDX7000 we have. Are these features optional and require a key?
Thanks in advance for your reply.
Fred.
Hello ,
I have in my company polycom cx300 lync phones connected in the desktop pcs with usb ,
we want to buy another phones .
i see the vvx 600 have usb ports , but is supported ?
Best Regards ,
Theodoro
Hello @tremountakis,
welcome to the Polycom Community.
The only USB Phones produced by Polycom are CX100, CX200 and CX300 and in addition the Polycom VoxBox.
The above do not work as standalone units.
Polycom VVX Business Media Phones or Polycom IP Phones are standalone phones that can be used with Skype for Business on Premise.
Polycom VVX Business Media Phones hat can be used with Skype for Business online.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
I am looking in the admin guide in the section pertaining to requestValidation. It seems fairly well documented, except for what value goes in for x?
<voIpProt.SIP.requestValidation voIpProt.SIP.requestValidation.x.method="source" voIpProt.SIP.requestValidation.x.request="INVITE" />
1 seems like the obvious beginning. When would I use 2?
Hello @MHammett,
For the greater good of the community I ran this by a colleague of mine.
What is the x and y for in the voIpProt.SIP.requestValidation parameters?
When validating a request, you may choose to validate multiple different SIP methods differently such that all INVITE and REFER requests have source address validation, NOTIFY messages are only validated when received for the dialog & talk events whereas other SUBSCRIBES are not validated, and that BYE messages receive digest authentication
voIpProt.SIP.requestValidation.1.request="INVITE" voIpProt.SIP.requestValidation.1.method="source" voIpProt.SIP.requestValidation.2.request="REFER" voIpProt.SIP.requestValidation.2.method="source" voIpProt.SIP.requestValidation.3.request="NOTIFY" voIpProt.SIP.requestValidation.3.request.1.event="dialog" voIpProt.SIP.requestValidation.3.request.2.event="talk" voIpProt.SIP.requestValidation.3.method="source" voIpProt.SIP.requestValidation.4.request="BYE" voIpProt.SIP.requestValidation.4.method="digest"
Source address validation should be any IP address that is included in the set of IPs from reg.1.server.1.address, reg.1.server.2.address, reg.1.server.3.address, etc.
If source validation is desired, it is Polycom's recommendation to use Re-Registration On Failover (RROFO) instead of the older requestValidation parameters as this will provide source validation based on addresses returned using DNS SRV or A record queries as well as provide failover control.
To Enable RROFO, set one of the following global or per registration settings to "1"
voIpProt.server.x.failOver.reRegisterOn voIpProt.SIP.outboundProxy.failOver.reRegisterOn reg.x.server.y.failOver.reRegisterOn reg.x.outboundProxy.failOver.reRegisterOn
Any further follow up questions need to be raised as a support ticket as already outlined.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
I am trying to log in to Skype for Business on my Polycom VVX 411 phone and it fails every time. I have tried "user credentials", "web sign-in", rebooting the phone, and using the web configurator but nothing has worked.
I am using
UC Software Version 5.6.0.17325
and
Updater Version 5.8.0.19248
The logs are attached.
Hello @mhurley,
Yet after all this you did not think to attach the logs so other members can verify your changes ?
Please go ahead and escalate this into Polycom support.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
HI
Ive been provisoning some phones and whilst testing them out ive used a config file to store usernames and passwords as they will auto login, however, I now want to use this phone in production so have changed the config file to hold the new sip name, username and password and then factory reset the trio. However when i reboot it tries and succesfully logs in with the old account which its caching somehow, but i presumed a factory reset would wipe out.
I can click sign in and change the account, however, I noticed that it has changed the username and password to the new account, but not the sip address. I'm guessing its because the reg.1. doesnt have a set parameter, but this isnt ideal. Does anyone know if there is a workaround for this issue?
<device.logincred device.logincred.user="name" device.logincred.password="password"> <device.logincred.user device.logincred.user.set="1" /> <device.logincred.password device.logincred.password.set="1" /> </device.logincred> </device> <reg reg.1.address="name@domain.uk" />
We are using Extension/PIN authetication for phones and the expiration date for our certifactes is coming near. When the web ticket expires how does the polycom stay logged in? Does it automatically log out and log back in to grab a new certificate on its own?
We are using a cert provisioning service for ceritfcation. No cert is kept in the config file or uploaded to the phone. If I manually sign out and back in I get a new certificate with the current time stamp with the Skype max of 1 year. Rebooting doesnt trigger the new cert unless it is already expired. Also it seems that the phone freezes when the certificate expires and a phyiscal reboot is neccessary. I don't want to have to do that to 700 phones.
All phones are running FW 5.7.0.11768
Hello @magicmike,
No, there is no Auto renewal for the Root certificate.
There is no way for the customers to change the auto renewal time frame.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
HI,
ist there already a guide on how to configure the new "Reverse Name Lookup" feature?
Best Regards
Matthias
Hello @MKremer,
The serial numbers provided show the units being purchased 2015 and 2013 respectively.
Unfortunately these are not Skype SKU as explained in the FAQ => here <=
Jan 26, 2016 Question:Do I require a License to use Polycom VVX Business Media Phones with a Lync Server / Skype for Business server ?
Please ensure to purchase the relevant licenses as outlined in the above documentation as you are otherwise not entitled to use our Phones with Skype for Business.
Once this was corrected / verified you can open a PPI / Pay Per Incident out of warranty ticket via your reseller. This is Ingram Micro Distribution GmbH.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hi guys,
We currently have VVX 501 devices
Firmware: 5.6.0.17325
Newest Available: 5.8.0.12386
We understand that the current method to stop the automatic downgrade of phones in Skype for Business Online, is as per the post made by Jeff Scherz.
http://blog.schertz.name/2016/07/device-updates-with-skype-for-business-online/
Is there an ETA on when the 5.8.0.12386 release will get approved and will become the default in the Microsoft servers? We wish to keep the updates coming from online, and the current firmware in Microsoft does not allow us to do BToE without daisy chaining the phone to a computer since the code generation has changed.
Note: We do not want to manually update/upkeep all the VVX devices we have.
Regards
IT Support
Hello @SigmaSysITSupport,
Polycom regularly releases maintenance releases aka X.Y.Z and/or new releases aka X.Y.Z within Microsoft’s 3PIP qualification.
Usually maintenance releases are not separately tested by Microsoft and new or major releases are submitted to our Partner Microsoft and are tested and released at their leisure.
Polycom always advises customers to be on the latest Maintenance release and this may only be archived whilst setting up an own Provisioning Server and/or a Polycom solution like RPRM.
Polycom customers, as long as they utilize either the correct LYNC -018 or Skype for Business -019 SKU or have proof of an individual Polycom per device license, are always entitled to use the latest available software.
Additionally utilizing either an provisioning server or a solution like RPRM provides far more flexibility to utilize our Phones and their abilities via personal configuration.
Best regards
Steffen Baier