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05-19-2015
01:11 PM
we lost the password... did a factory reset... now after booting the blue light stays on for about 4 mins and then begins to flash 1 sec on 1 sec off -------------------- &n...
12-09-2014
05:26 PM
Hello, I have a HDX Camera Connected to HDX 8000 input Camera 1, so when i connect the camera it turns on and check the focus but finaly it shows only a blue screen. May i have to check s...
10-26-2012
02:49 PM
It seems my HDX 6000 is pretty much unresponsive. I connected a HDMI cable to the device and there is no video output. The light below the power button on the front consistently blinks, it's a b...
09-29-2014
12:52 PM
Over the weekend I received a call that one of our HDX-7000s suddenly stopped working. No explanation was given other than it simply stopped. This morning I was looking over the unit and n...
02-06-2016
03:15 AM
Dear Sir, I have Polycom HDX 7000 HD, when we updated to firmware which 3.1, codec not working properly, codec display coming with green background with Polycom logo which green, and home p...
09-29-2011
05:50 PM
Hi, I have a HDX 8000 that has had a problem with a sftware upgrade and now all that happens is that the power light starts Blue and approx every 20 secs flashes purple. I have tried to r...
05-20-2015
03:31 AM
Could someone please check the attached system log file? A Polycom certified technician has been to site and confirmed that the equipment is in working order. Unfortunately, this is on anoth...
20152005.docx (33 KB)
02-05-2018
05:41 AM
I have an HDX 8000 system, once connected to power it tries to power up by blinking blue light continuosly but not coming up
03-12-2015
05:55 PM
A newly installed HDX 9006 displays flashes of blue on the near end video that visible to the far end during a call. I have tried turning off the backlight compensation, changing the frequency t...
02-08-2016
11:17 PM
We have polycom HDX 6000 & while connecting extra camera using DVI. In source side we are able to view both camera but in destination we are able to view only main camera. Also while c...