Plantronics + Polycom. Now together as Poly Logo

BT600 firmware 1723 constant blue/purple flashing

SOLVED
Billy-Bob
Visitor

Re: BT600 firmware 1723 constant blue/purple flashing

Thank you @steffenBaierUK 

Message 31 of 65
jeremydunn
Occasional Visitor

Re: BT600 firmware 1723 constant blue/purple flashing

thank you for listening.  I just upgraded to the newest firmware today, and like others I find the new behavior *extremely annoying*.  I've covered up the LED with some tape, which mutes the flashing a bit, but this solution is not very satisfactory.

 

I really love this headset but the dongle, not so much.

 

Looking forward to improved firmware which gives an option to disable the flashing LEDs.

Message 32 of 65
umtpoly
Occasional Visitor

Re: BT600 firmware 1723 constant blue/purple flashing

I've updated to 1723 firmware and now my BT600 is constantly flashing blue/purple. This is quite annoying since my PC is turned on most of the time but my headset is not.

All the night now, and potentially during the flights in the future, I'll have a warning flash in the darkness and I'll need to remove the dongle and lose it.

Message 33 of 65
SteffenBaierUK
Polycom Employee & Community Manager

Re: BT600 firmware 1723 constant blue/purple flashing

Hello @umtpoly ,

 

Welcome to the Poly Community.

The release notes >here< state this change and as you found this post here it is quite clear. Please await the update as announced >here<

 

A user >here< has a quick hack so you can still use this on flights.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 34 of 65
MinerJ
Occasional Visitor

Re: BT600 firmware 1723 constant blue/purple flashing

Hello Steffen--

 

Since I've already downgraded to v1615...Can I get a copy of the current v1723 firmware files, please?  I want to manually upgrade the firmware going forward. 

 

Furthermore, I would recommend you provide firmware in files format going forward and we wouldn't be in this mess.

 

Thank you!

 

--MinerJ

Message 35 of 65
SteffenBaierUK
Polycom Employee & Community Manager

Re: BT600 firmware 1723 constant blue/purple flashing

Hello @MinerJ 

 

I am from the "old" Polycom side of things and everything around headsets or Bluetooth adapters is new to me.

 

This is not my line of expertise and I can only ask you to contact support.

 

To my knowledge, we do no offer our firmware as download links and you will need to use the Plantronics hub.

 

Best regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 36 of 65
BernardT
Occasional Visitor

Re: BT600 firmware 1723 constant blue/purple flashing

Thanks Steffen for taking this seriously and working with the product team to come up with a solution, albeit a few months away.   Will be waiting for that fix eagerly and in the meantime...tape it is!

 

 

 

Thanks again,

 

Bernard

Message 37 of 65
ThePappas
Occasional Visitor

Re: BT600 firmware 1723 constant blue/purple flashing

Thank you @SteffenBaierUK.  Looking at the KB article,  the only behavior that is really hard to live with is the disconnected headset with teams.  Since we are stuck here, I like the "purple Breath, then off" behavior for disconnected for the next rev.

 

If I were to request one other change, it would be nice if "Purple Flash" could indicate "Headset connected, Streaming music"  (or really any other Audio). That was really helpful to me in the old behavior.  Those two changes would make this perfectly livable again.

 

I cant imagine that teams would have an issue with that additional indicator.  If Teams is driving your behavior, it would be nice to then include the reference to what "Teams Certified Indicator Lights" are so that we know to target angst @MS rather than @Poly.

 

Message 38 of 65
ThePappas
Occasional Visitor

Re: BT600 firmware 1723 constant blue/purple flashing

@SteffenBaierUK: Thank you for acknowledging our collective experience.  I am anxiously awaiting the correction.

Message 39 of 65
stev1bp
Occasional Visitor

Re: BT600 firmware 1723 constant blue/purple flashing

I'm not sure why you guys would do this. My headset is completely nonfunctional now. No sound at all. It sits solid purple and no sound comes out no matter what setting it's set to. The thing worked just fine before, why make a completely unnecessary change?

Message 40 of 65