Plantronics + Polycom. Now together as Poly Logo

BT600 not receiving firmware updates

Occasional Contributor

BT600 not receiving firmware updates

So I see that the latest firmware update for the BT600 is V2120 yet my device is still on V.2006 and no new updates are found when checking, i don't have any errors or so. The same happens on a difference PC as well. Is the 2120 firmware actually available yet?

Message 1 of 2
Polycom Employee & Community Manager

Re: BT600 not receiving firmware updates

Hello @djjuice ,


Welcome back to the Poly Community.

The message that V2120 is released was posted erroneously and it is not yet released. Is there a specific bug that you hope to fix with the update?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2