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[FAQ] Pairing a Polycom Visual+ or Polycom GroupSeries with a Polycom Trio

Polycom Employee & Community Manager

[FAQ] Pairing a Polycom Visual+ or Polycom GroupSeries with a Polycom Trio

Pairing a Polycom Visual+ or a Polycom GroupSeries (running at least 6.1.8) with a PolycomTrio  requires the units to be on the same VLAN or ensure the network traffic can be routed (more => here <=)


Option 1:


In order to manually pair the Visual+ please go ahead and follow these steps:


  • Press Settings Key

  • Select Advanced

  • Enter the Admin Password (default 456)
  • Select Networked Devices

  • Select the relevant Unit matching the MAC address

  • Select complete


Option 2:


  • Browse to the IP address of the Polycom Trio (ensure the web interface is enabled as shown => here <= )
    Settings => Networked Devices => Networked Devices (Networked Device UID is the MAC Address of the Polycom Visual+ or Polycom GroupSeries)


Simply provision the feature from the provisioning server:



The X value would need to be replaced with the MAC address of the Visual+


Wireshark Trace:


Unpaired Visual+











The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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