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VVX601 persistent "Contacts: Synchronizing"

SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX601 persistent "Contacts: Synchronizing"

Hello Mgriffith,

Can you share the Microsoft reference ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 27
JasonN
Frequent Visitor

Re: VVX601 persistent "Contacts: Synchronizing"

Same problem here with the never ending "Contacts: Synchronizing" message on VVX501s and 601s with SfB Cloud PBX & Office 365.  Can't purchase & deploy these handsets until this issue is resolved, so will keep a close eye on this thread.  Please update if a fix/workaround is identified by Microsoft or Polycom.

Message 12 of 27
Mgriffith
Advisor

Re: VVX601 persistent "Contacts: Synchronizing"

My Microsoft case number is SRX617022692958025ID. So far they have asked me a few questions and asked for the log files from my phone but have not given me anything to try to resolve the issue. I haven't heard back from them since Tuesday. 

Message 13 of 27
mlh
Occasional Advisor

Re: VVX601 persistent "Contacts: Synchronizing"

+1, filing an MS incident as well.

Message 14 of 27
JasonN
Frequent Visitor

Re: VVX601 persistent "Contacts: Synchronizing"

Any progress on this issue from Microsoft and/or Polycom?  The test VVXs in my environment have been online for several weeks, and the Contacts:  Synchronizing message is still flashing away on the screens.

Message 15 of 27
techlogik
Frequent Advisor

Re: VVX601 persistent "Contacts: Synchronizing"

Just bandwagon here.  Same issue.  Tried everything, no go.  Has to be some MS or Firmware issue would assume.

 

Also, can't find the corporate online directory...maybe that is the issue?

 

Other outlook contacts are there, but the Outlook/Exchange Contact list isn't around in the phone.  Figured that should be a feature as part of the contact lists available?

 

Thanks...subscribing to this one.

Message 16 of 27
Mastercam
Advisor

Re: VVX601 persistent "Contacts: Synchronizing"

VVX410 is the same way.

I tried numerous - if not ALL - of the firmware avaialble automatically. 
It appears this issue has been around since 5.5.x. 

 

5.4.x and below all work fine (except with 5.1.x and below there is a E911 issue (resolved with 5.4.x)...but 5.4.x has an issue where - if you dial via the SFB client and then pick up the handset ...there is nothing on the handset. Not even dead air just nothing.

We moved on from 5.1. x to only find out that 5.4.x has a 'no reponse' iusse. 
Went to 5.5.x....and now the sync is at issue.

 

And this is with 3.4.1 and 3.4.2 of BTOE (and there's the fact BTOE has connection issues after the PC is restarted - but that's for another thread).

 

 

I'll be getting some logs togehter as I opened a ticket with Polycom. (Though it appears they are pushing this off to MS.)

ADMIN- will you be combining threads or setting up a 5.5.x issues thread? 

Message 17 of 27
techlogik
Frequent Advisor

Re: VVX601 persistent "Contacts: Synchronizing"

Running the 5.5.1-Q release version now, same issue still exist and the notes don't show any issues it actually resolved, just some new features.

 

Still can't find any official notes from anybody on this subject from Polycom or Microsoft so far.

 

Awaiting eagerly a response from MS.

Message 18 of 27
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX601 persistent "Contacts: Synchronizing"

Hello all,

 

“The issue regarding Continuously synchronizing contact with Microsoft.com tenant has been identified and a solution will be available in the next maintenance release.”

 

We are currently working on this and I will keep you updated.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 19 of 27
CJITSpecialist
Occasional Visitor

Re: VVX601 persistent "Contacts: Synchronizing"

When should we be able to expect this maintenance release to be available?

Message 20 of 27