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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-05-2014 10:32 AM

HP Recommended

Is anyone else experiencing this? When ever we pickup a call form the response group on our VVX 500, the Lync client on the PC crashes and restarts. If the BToE software is not running or not paired to the phone then the client does not crash. Also this only happens when taking a call from the response group. Picking up a call from the direct number works fine.

 

Any assistance would be greatly appreciated.

 

8 REPLIES 8

‎03-05-2014 10:46 AM

HP Recommended

Hello KevinD,

welcome to the Polycom Community.

I have identified a similar issue in my support region and this is in my case caused by an Message between the phone and the LYNC client if LYNC 2013 Client is being used.

 

We are addressing this in a new release and a workaround would be to downgrade to LYNC 2010 Client.

 

I have no official release date for this yet and suggest you log a ticket via your Polycom reseller so we can track this and keep you updated.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-05-2014 11:23 AM

HP Recommended

Yes we are using the 2013 client. I will downgrade to the 2010 client and see how that goes.

 

Thank you for your response,

 

Kevin

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‎03-13-2014 03:50 PM

HP Recommended

Also noticed on calls to another Lync user and we were not able to transfer from VVX to Lync client. We could do this however when in a lync conference. If you answer on Lync client you cannot transfer at all to a phone. Another one to add to the BToE issue for the next release.

Was this reply helpful? Yes No

‎03-13-2014 04:32 PM

HP Recommended

Hello AlexB,

welcome to the Polycom Community.

Please report this to Polycom support via your Polycom reseller.

 

We need all the logs and probably traces from the front end server.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-23-2014 09:38 AM

HP Recommended

I'm having the same exact issues!  We are in the evaulation phase with the VVX600 and had hope it would been our savior from the CX600.  VVX600 paired with BToE is almost as bad as the CX600.  Thanks for posting.

Was this reply helpful? Yes No

‎04-23-2014 10:17 AM

HP Recommended

Hello TTMing,

 

It can always be useful to provide your currently used software version when replying to an issue as this may already be resolved in a newer version.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement. 

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found => here <=

 

Checking the UCS 5.0.2 release notes you can find the following:

 

  • 91524 BToE paired LYNC client will not crash when the call originating from a LYNC response group is
    answered

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-29-2014 12:02 PM

HP Recommended

Steffen,

        I was running UCS 5.0.1 and was over joyed to read the fixes in 5.0.2.  I just posted 2 new issues with 5.0.2.  One step forward two steps back.  We have been piloting the Polycom phones first the CX and now the VVX for several months now and it has been extremely frustrating dealing with numerous issues we encountered.  Just venting, no offense.   

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‎04-30-2014 03:47 AM

HP Recommended

Hello TTMing,

if you encounter any issues these must be simply reported to our Support Team.

 

A vast majority within this community does not do this and therefore we are unable to professionally deal with these issues.

 

Without opening a ticket via your Polycom reseller we are unable to track this and work on issues or verify these.

 

In addition please ensure that you provide your per device LYNC license when raising this ticket.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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