We have recently been installing hosted phones using the Polycom VVX 500 sets on a Genband C15 switch.
I researched and successfully configured call park and retrieve keys on my test phone. It has a single line registration on it.
I went to deploy several phones at a customer site, I used the same config files as I used on my test set, however the Call park fails to complete. I get an error message "call cannot be completed as dialed"
The difference being that the newly installed phones have 6 registrations each.
When testing, I would make a call in or out, and press the Park softkey. On my test phone it uses the same line to initiate the park; I'm assuming it does some kind of hook flash as it only has one registration on it.
However on the other phones when I press the park key it attempts to access the next availalble line. For instance: Call comes in on XXX-XXX-4983, press the park key and it accesses XXX-XXX-4984 I then get the call cannot be completed as dialed message.
I removed all registrations from a phone at the customer site, except one and tested and the park functions works correctly.
Thanks in advance for any help.
I did try searching this first, but didn't have any luck.
Solved! Go to Solution.
welcome back to the Polycom Community.
I would suggest you install a supported version of software on the phone before testing any further.
There is UCS 4.0.6, UCS 4.1.7 or UCS 5.0.2
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Updated to 220.127.116.1156. Retested with same results.
Test 1 (1 line registered)
1. Placed call to primary number on phone
2. Pressed the Park button
3. Park code is dialed, stutter tone is returned.
4. Pressed retrieve button and dialed park station
5. Call is returned
Test 2 (2 Lines registered)
1. Placed call to primary number on phone (same as above)
2. Press park button
3. Line 2 is siezed and park park code dialed
4. Call cannot be completed as dialed error returned.