Plantronics + Polycom. Now together as Poly Logo

Can't configure IP320 on Sipgate

alan_surry
Occasional Visitor

Can't configure IP320 on Sipgate

Hi.  I have an IP320 handset that I need to configure to work with my Sipgate account, but I'm struggleng to get the device to work.  If anyone has any experience of this handset and this service provider, I would be very grateful for some advice.

 

Best regards,  Alan

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can't configure IP320 on Sipgate

Hello Alan,

welcome to the Polycom Community.

Our VoIP community FAQ holds a general post covering most SIP Servers here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

In addition using Google I found Sipgate holds a dedicated page => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
alan_surry
Occasional Visitor

Re: Can't configure IP320 on Sipgate

I've given up on this.  I enlisted the help of a friend, between us we have about 30 years I.T. experience & we're either missing something or we're wasting our time.  It's going on eBay and I'll buy a device from Sipgate themselves. 

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can't configure IP320 on Sipgate

Hello Alan,

 

without any kind of feedback what is going wrong nobody will be able to help you.

 

As mentioned in my original reply Sipgate has got their own dedicated section showing exactly how to do this and in addition our own FAQ shows that standard settings as well.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
alan_surry
Occasional Visitor

Re: Can't configure IP320 on Sipgate

Thanks Steffen.  The sipgate response is to send me a link to the page they have on configuring this model.  I've  / We 've followed the settings step by step (They look quite straight forward and fairly obvious to be honest) but the phone will simply not accept calls. 

 

I've decided it's not worth buying another handset as I'm out of the office a lot anyway, so I've routed my sipgate voicemails to my windows phone as emails with .wav attachments and plan to make all my outgoing calls on my mobile. 

 

Plan B was VOIP on the mobile, but  Annoyingly, I have a Windows mobile and I can't find a  client that works with Sipgate on on that either.  The wonders of modern technology :( 

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can't configure IP320 on Sipgate

Hello,

 

this sounds like a simple firewall / port issue. The FAQ shows how to check if the phone is registered. 

 

If the phone cannot communicate via the router with Sipgate then no other phone will work.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6