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Digitmap - Straight to Voicemail

Occasional Contributor

Digitmap - Straight to Voicemail

Hello Polycom,


I would like some assistance with setting up a digitmap to include a rule where someone can dial an extension and have the call go straight to voicemail. Right now when I dial *, it would just to busy signal.


For example on a Xlite:


Dialing *101 will go to a users voicemail immediately without issues.



Current digitmap:




Do you know what needs to be added on the digitmap to get straight to voicemail.





Message 1 of 2
Polycom Employee & Community Manager

Re: Digitmap - Straight to Voicemail

Hello Intermedia,


have a look at the VoIP FAQ post here:


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=


Best Regards


Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2