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IP 650 Multil-ine Issue

SOLVED
Eer
Occasional Visitor

IP 650 Multil-ine Issue

Hello Everyone,

 

I have a client that has an issue with a 650.  Basically what happens is they are unable to answer a second line if the first line if off the hook.  We provision with an ftp server.  I used XML notepad to look through the configs we use, but I did not see anything relating to this issue.  Has anyone seen or experienced this issue before?

 

Thanks,

 

Tom

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 650 Multil-ine Issue

Hello Tom,

SIP 2.1.2 is completely unsupported and therefore I cannot even recommend you to raise this via your Polycom reseller.

 

This software is simply to old to even look at it and your customer really needs to consider upgrading the software to a current version.

 

This would be at present UCS 4.0.4 or UCS 3.3.5.

 

Our Software Department will not fix any issues on a software that has been superseded for years.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 650 Multil-ine Issue

Hello Eer,

welcome to the Polycom Community.

It is always of utter importance to post the currently used Software version as yourself or others could check the software release notes against known issues.

 

What happens when the second call comes in? Does it appear on the second line? Can you provide more details rather than just stating they are unable to answer the call?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Eer
Occasional Visitor

Re: IP 650 Multil-ine Issue

Steffen,

 

I apologize for not posting the software.  The client is using 2.1.2 and how our internal processes work we cannot update....Don't ask.  It does appear on the second line but when the user presses the key it keeps the first line on and does nothing for the second line.  

 

Tom

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 650 Multil-ine Issue

Hello Tom,

SIP 2.1.2 is completely unsupported and therefore I cannot even recommend you to raise this via your Polycom reseller.

 

This software is simply to old to even look at it and your customer really needs to consider upgrading the software to a current version.

 

This would be at present UCS 4.0.4 or UCS 3.3.5.

 

Our Software Department will not fix any issues on a software that has been superseded for years.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
Eer
Occasional Visitor

Re: IP 650 Multil-ine Issue

Steffen,

 

Thanks I will try.

 

Tom

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 650 Multil-ine Issue

Hello Eer,

 

I did quickly test this and the standard behavior is to seize the next line.

 

In order to prevent this please utilize the following:

 

<call call.stickyAutoLineSeize="1"/>

 

Above will use the Line 1.

 

The Admin Guide matching your Software Version (once updated) will have more details on this.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6