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Incoming Call Center Information

CTTech
Occasional Visitor

Incoming Call Center Information

I'm unable to locate this information and I'm hoping someone can assist with this. I'd like to prevent the pop up of incoming call center information. How can I disable this feature?

 

The document below has an image of what I'm referring to on page 10 (figure 12).

http://support.polycom.com/global/documents/support/technical/products/voice/Feature_Synchronized_AC...

Message 1 of 6
5 REPLIES 5
CTTech
Occasional Visitor

Re: Incoming Call Center Information

To be specific this is on Soundpoint IP 300*, 400*, and 500* model phones. If anyone has any suggestions, I would greatly appreciate it.

Message 2 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Incoming Call Center Information

Hello CCTech,

welcome to the Polycom Community.

You may want to set:

 

feature.callCenterStatus.enabled="0"

If above does not prevent the message from popping up or shows any other side effects please raise this via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 6
CTTech
Occasional Visitor

Re: Incoming Call Center Information

Thank you for the suggestion. Unfortunately, it did not remove the pop-up.

Message 4 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Incoming Call Center Information

Hello CCTech,

 

Funnily enough another user just raised the same topic => here <=

 

I would assume the usage of this is via a URL in the SIP INVITE but have not tested this or verified this myself.

 

The community's VoIP => FAQ <= contains this post here:

 

  • Feb 04, 2013 Question: What is the new Feature SIP Web Content?

    Answer: Above allows you to enable to access an URL within a SIP Message and more information can be found => here <=

 

I have not tested this myself and as explained prior would need to get this as a support ticket in order to replicate the setup. In addition have you contacted Broadsoft on this yet?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

I have not tested this myself and as explained prior 

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
CTTech
Occasional Visitor

Re: Incoming Call Center Information

Yea, that's interesting. We did speak with our BW support vendor, but they have not provided a solution as of yet. Thank you for taking the time to provide suggestions.

Message 6 of 6