Issues with changing admin password On Polycom VVX300 via provisioning

[Anonymous]

Hi Polycom.

Has something changed in Polycom UC Software Version 6.1.0.6189 as I can't change the password via provisioning.

For example in previous versions of Polycom UC Software I could provision the password like so:

device device.set="1" device.auth.localAdminPassword="password" device.auth.localAdminPassword.set="1" />

This would set the admin password to be "password" but that doesn't appear to work anymore.

Polycom VVX300

UC Software Version 6.1.0.6189
Updater Version 6.1.0.6163

[SteffenBaierUK]

Hello @Paddy ,

Welcome back to the Poly Community.

I doubt that something as fundamental as a password change would have slipped through our own release testing so I can only assume this is a configuration error on your end.

If you believe this not to be the case please open a support ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier