• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a Polycom vvx400 using 4.1.4

 

When I have one line configured, my macros all work fine. As soon as I add a 2nd line, the macro fails. I have x1000 on 3 keys and if that is all I can take a call, place it on hold, dial *682000# and the call parks on x2000. My macros do the same.

 

When I have a second shared call line configured x1001 for example, I take the call, and press a macro, it holds the line and sends the *682000# out the 1001 line and not x1000 where the call is held.

 

I have tried several variations including $Chold$ and $Ftransfer$ and opening a specific line with $Fline2$. In any case, if I manually press whats programmed in the macro, it works but if I press the softkey, it opts to open 1001 and send it out there where it fails.

 

Any ideas?

-Leo

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Leo,

welcome to the Polycom Community.

I suggest you try and set:

 

call.stickyAutoLineSeize="1"

 From the UCS Admin Guide:

 

If set to 1, the phone uses sticky line seize behavior. This will help with features that need a second call object to work with. The phone will attempt to initiate a new outgoing call on the same SIP line that is currently in focus on the LCD (this was the behavior in SIP 1.6.5). Dialing through the call list when there is no active call will use the line index for the previous call. Dialing through the call list when there is an active call will use the current active call line index. Dialing through the contact directory will use the current active call line index.
If set to 0, the feature is disabled (this was the behavior in SIP 1.6.6). Dialing through the call list will use the line index for the previous call. Dialing through the contact directory will use a random line index.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello Leo,

welcome to the Polycom Community.

I suggest you try and set:

 

call.stickyAutoLineSeize="1"

 From the UCS Admin Guide:

 

If set to 1, the phone uses sticky line seize behavior. This will help with features that need a second call object to work with. The phone will attempt to initiate a new outgoing call on the same SIP line that is currently in focus on the LCD (this was the behavior in SIP 1.6.5). Dialing through the call list when there is no active call will use the line index for the previous call. Dialing through the call list when there is an active call will use the current active call line index. Dialing through the contact directory will use the current active call line index.
If set to 0, the feature is disabled (this was the behavior in SIP 1.6.6). Dialing through the call list will use the line index for the previous call. Dialing through the contact directory will use a random line index.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Works perfectly. I ended up using this as I wanted to cover hands free as well. 

 

<call call.stickyAutoLineSeize="true"><call.stickyAutoLineSeize call.stickyAutoLineSeize.onHookDialing="true"</call.stickyAutoLineSeize></call>

 

Thanks for the quick reply,

 

-Leo

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.