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Polycom VVX Conditional/Toggle Softkeys

SOLVED
thomasech
Occasional Advisor

Polycom VVX Conditional/Toggle Softkeys

Hi everyone,

 

So I've found a lot of information on configuring softkeys via both the cfg files and the web ui for the VVX series phones, and I'm looking to see if there's a way to make what I'm calling a conditional softkey. I'm pretty sure it's possible because the DND key definitely changes the action depending on whether you've selected it or not, but I can't find a way to make it on a custom softkey.

 

What I've got right now is something like this:

 

feature.enhancedFeatureKeys.enabled="1"
softkey.feature.forward="0"
softkey.1.action="*[dialCode]$Tinvite$$Cwaitconnect$$Cpause2$[dtmfCode]#$Tdtmf$$Cpause3$$Changup$"
softkey.1.enable="1"
softkey.1.label="LABEL"
softkey.1.use.idle="1"

 

Where [dial code] is a number I need to dial (let's say *100) and [dtmfCode] is a dtmf keypress that needs to be input once that number is dialed (let's say 1234). What I'd like to do is have this button change after 1 press (so, say, have softkey.1.action.1) and turn into a different function (say, softkey.1.action.2) that toggles back. I know Ciscos have this functionality in their softkey configurations, as do Yealinks, but I haven't found the right information to set it up on a Polycom (and maybe I'm searching incorrectly).

 

In the end, what I'd like is something like this: 

 

feature.enhancedFeatureKeys.enabled="1"
softkey.feature.forward="0"
softkey.1.action.1="*[dialCodeA]$Tinvite$$Cwaitconnect$$Cpause2$[dtmfCodeA]#$Tdtmf$$Cpause3$$Changup$"
softkey.1.action.2="*[dialCodeB]$Tinvite$$Cwaitconnect$$Cpause2$[dtmfCodeB]#$Tdtmf$$Cpause3$$Changup$"
softkey.1.enable="1"
softkey.1.label="LABEL"
softkey.1.use.idle="1"

 

Any input or guidance would be greatly appreciated.

 

Thanks!

 

M.

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX Conditional/Toggle Softkeys

Hello Thomas,

welcome to the Polycom Community.

 

The DND functionality is part of the phones software and either sends a SIP message back or SUBSCRIBES to a server for this event.

 

I do not think we have such functionality as you seek but pressing the Button in an idle state and once the phone is connected your second button at the same place but due the active state could have another functionality.

 

For everything else please check the FAQ for the post in regards of a feature request.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX Conditional/Toggle Softkeys

Hello Thomas,

welcome to the Polycom Community.

 

The DND functionality is part of the phones software and either sends a SIP message back or SUBSCRIBES to a server for this event.

 

I do not think we have such functionality as you seek but pressing the Button in an idle state and once the phone is connected your second button at the same place but due the active state could have another functionality.

 

For everything else please check the FAQ for the post in regards of a feature request.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX Conditional/Toggle Softkeys

Hello Thomas,

re-reading the post again I believe my answer was not accurate as you would like the Softkey to reflect Action A once pressed and then Action B if pressed again and the other way round.

The community's VoIP FAQ contains this post here:

 

Jun 07, 2012 QuestionHow can I add a server based DND / Do not disturb and / or Call Forward?
Resolution: Please check => here <=

 

Above could probably be used to get such functionality whilst using the DND functionality.

 

Pressing the key would action a activity on your Server and pressing it again would action a different functionality.

 

There is a document attached explaining what changes your SIP server would require.

 

For the rest as explained a feature request would be needed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
thomasech
Occasional Advisor

Re: Polycom VVX Conditional/Toggle Softkeys

Hi Steffen,

 

Unfortunately, I don't control the server, but even if I did, that's not exactly what I'm looking for, because these aren't functions which are using the SUBSCRIBE message - they're INVITEs with DTMF, and then information is stored on the server because of that. Your first answer was more accurate because of the lack of SUBSCRIBE/NOTIFY functionality in this instance. Our system uses OpenSIPs, rather than Asterisk/FreePBX, and the presence functionality hasn't been implemented, as yet. Also, our registration is handled through INVITEs, so there's no SUBSCRIBE there, either.

 

We may have SUBSCRIBE/NOTIFY functionality in the future, but for now, we may have to work with what we've got as multiple keys. I appreciate your following up on this question!

 

M.

Message 4 of 4