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Softkeys buddy list

lars wegen
Occasional Contributor

Softkeys buddy list

We are attempting to upgrade our vvx500 and vvx600 from 5.2.2 to 5.3.0. This is going fine but the only this is, when you do a upgrade you will lose the softkeys: buddy list and contacts. I cant get them back up again. When i do a downgrade back to 5.2.2 the softkeys are back.

 

There are no changes in the template file while doing the upgrade. Anyone a idea?

Kind Regards,

Lars

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Softkeys buddy list

Hello Lars,

welcome to the Polycom Community.

I am not aware of such issue.

 

How are you adding these keys ? Via EFK or do you simply mean the "My Status" and "Buddies" softkey that appears once you enable presence ?

 

Is this SIP or LYNC ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
lars wegen
Occasional Contributor

Re: Softkeys buddy list

Hello Steffen.

Let me explain it further:

 

We started with the 5.2.2 firmware and configuring the UC-ONE xmpp features. This is going great and in the admin guide is stated when you enable pres.idleSoftKeys and the pres.reg features you will get 2 softkeys, buddies and status. In 5.2.2 on the vvx phones this isn't working expect when you disable feature.qml.enabled. The softkeys are automatically placed. You will get your 2 softkeys but you will lose your broadsoft directory.
We were a little behind on the firmware and i was convinced this will be solved in 5.3.0

 

So when upgrading to 5.3.0 i enabled the feature.qml.enabled for the broadsoft directory and this worked. But the strangest thing is that when upgrading to 5.3.0 i will lose the softkeys. There is no change if you enable the feature.qml.enabled. The softkeys will remain empty. I enabled the feature.enhancedFeatureKeys.enabled but this doesn't seems to work

 

Where are using sip with broadsoft  r.20.

 

 

Kind Regards,

Lars

 

 

 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Softkeys buddy list

Hello Lars,

This is something we would need to reproduce in our support organisation. Could you kindly raise a case via your Polycom reseller and post the Polycom 1- reference here once done ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4