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UC 4.01 dial out to SIP URL

simon-tran
Advisor

UC 4.01 dial out to SIP URL

After applying the new Polycom UC 4.0.1 to the IP 335 phones,  the phones immediately displays “SIP URL:..”. when attempting to dial out. I am unbable to dial numerics. The phone registered and can receive inbound calls. I have an IP 550 pulling the same config but does not have the same problem.

 

EDIT: I added feature.urlDialing.enabled="0" and now the phones can dial numerics.

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: UC 4.01 dial out to SIP URL

Hello Simon-Tran,

 

I have just loaded a minimal configuration (=> here <=) on a SPIP335 in my lab and cannot confirm your experience.

 

Using UCS 4.0.1.13681 the phone does not offer URL dialing in any mode (off hook / on hook).

 

It must be an issue with your configuration.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
simon-tran
Advisor

Re: UC 4.01 dial out to SIP URL

I have an IP 550 pulling the same config but does not have the same problem.

 

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: UC 4.01 dial out to SIP URL

Hello Simon,

 

then I can only suggest that you use the UCS 4.0.1 Feature via the Web Interface and create a backup of the whole configuration.

 

Utilities => Phone Backup & Restore => Export Phone Backup File 

 

Above will create a individual File for each phone you do this to and you can then use an editor to compare the 2 files and search for your configuration mistake causing the issue.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
amobley118
Frequent Advisor

Re: UC 4.01 dial out to SIP URL


@simon-tran wrote:

I have an IP 550 pulling the same config but does not have the same problem.

 


I had this issue with a SPIP 331 a while back.  A simple reboot corrected the issue for me.

Message 5 of 8
assyst
Visitor

Re: UC 4.01 dial out to SIP URL

Hello Simon.

 

I had the same issue on 331. I added feature.urlDialing.enabled="0" in site.cfg file as you specified and rebooted the phone. It's resoved the issue, now the phone showing Enter number.

 

Thanks

Assyst

Message 6 of 8
Unified
Visitor

Re: UC 4.01 dial out to SIP URL

I have the same issue but only when I pickup or call an extension from a BLF.

 

attendant.resourceList.1.address="sip:101@[IP of PBX]"

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: UC 4.01 dial out to SIP URL

Hello Unified,

 

can you confirm that this is happening when running UCS 4.0.1 and did you follow up on above advise?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8