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VVX 600 Call logs are unavailable.

SOLVED
hector.farinas
Occasional Advisor

VVX 600 Call logs are unavailable.

Good morning,

 

I just deployed a brand new VVX 600 which is great. I was able to get the calendar and Corporate directory to work with LDAP, but for some reason I keep getting this "call logs are unavailable..." error message that I cannot seem to get rid of. Which call log is this message refferring to? I cannot find any information online. I am using the latest software 5.4.0.5841. Your help is much appreciated. Thanks.

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 600 Call logs are unavailable.

Hello Hector,

The Feature feature.exchangeCallLog.enabled is for LYNC only to my knowledge as the call logs are synchronized between the LYNC server, Clients and our phones.

 

Please set this to feature.exchangeCallLog.enabled="0" instead.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 600 Call logs are unavailable.

Hello hector,

welcome to the Polycom Community.

It is always useful to include if you are using a SIP server or a LYNC server. 


If LYNC or Skype please provide Version details and if these are on premise of off premise

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

 

5.4.0.5841 is no longer a supported Version and has been replaced with 5.4.0.10182 which is called 5.4.0A


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
hector.farinas
Occasional Advisor

Re: VVX 600 Call logs are unavailable.

Steffen,

 

Thank yo for the reply. We ar not using Lync at the moment. We have an Asterisk PBX. Do you recommend upgrading to 5.4.0A even though it says Lync Only and we do not have any Lync servers?

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 600 Call logs are unavailable.

Hello hector,

I only know this message from Exchange related issues and have not seen this using sip.

 

Could you attach your configuration as a backup ? Remove passwords etc.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
hector.farinas
Occasional Advisor

Re: VVX 600 Call logs are unavailable.

I have attached the configuration. The exchange sync works perfectly.

SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 600 Call logs are unavailable.

Hello Hector,

The Feature feature.exchangeCallLog.enabled is for LYNC only to my knowledge as the call logs are synchronized between the LYNC server, Clients and our phones.

 

Please set this to feature.exchangeCallLog.enabled="0" instead.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 7
hector.farinas
Occasional Advisor

Re: VVX 600 Call logs are unavailable.

Thank you!!!!! This has seem to resolve the issue.

Message 7 of 7