VVX600/500

[Anonymous]

We've recently recieved two demo phones (a 600 and an 500) to test out in our Lync 2013 environment.

I've configured the phones with the Base Profile of "Lync" and they sign-in to Lync with no issues.  I see all my contacts, etc.

The problem I'm experiencing is trying to make a call.

If I dial out, (Lync-to-Lync calls as well) the number normalizes and nothing happens for about 120 seconds.  Then the phone number switches to show the sip command string "sip:+19994447777@mydomain.com"

In the logs I see this when the call starts:

0607095300|ice  |4|00|ICE Event Callback - Unhandled event 452 chan 4
0607095300|ice  |4|00|ICE Event Callback - Unhandled event 452 chan 5

Then after about 120 seconds, the call goes
0607095419|ice  |4|00|ICE Event Callback - Unhandled event 452 chan 4
0607095426|app1 |4|00|DBS event contains a handle (0x108a200) that's invalid
0607095426|app1 |4|00|DBS event contains a handle (0x10859b8) that's invalid

I've read through the Lync Provisioning Guide, and I'm not sure what I'm missing.

Phone Information
Phone Model	VVX 600
Part Number	3111-44600-001 Rev:A
MAC Address	00:04:F2:80:CE:C1
IP Address	10.80.10.41
UC Software Version	4.1.3.6827
BootROM Software Version	5.1.3.10644

[SteffenBaierUK]

Hello hoddino,

welcome to the Polycom Community.

You should really work with the Polycom SE that provided the phones for you.

Usually this is a miss configuration of the DNS EDGE Server address.

Best place to start looking is a spanned port wireshark trace for the DNS resolve of the EDGE.

You can workaround this network configuration issue most likely by setting:

tcpIpApp.ice.mode="disabled"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

That was the solution!

Am I losing functionality by disabling that mode?

[SteffenBaierUK]

Hello,

well for some reason your network is configured incorrectly.

The workaround fixes the issue but you will not be able to receive external calls via federated users.

You need to fix the issue on your end.

Please work with your Polycom SE and especially Microsoft or whoever designed your solution.

Best Regards

Steffen Baier

[Anonymous]

I ran into the same problem with my vvx 500 phones. After doing some research it turns out that my edge server didn't have a route back to the vlan that my vvx 500 phone ran on. This was found out when I hooked up my phone to a vlan that I had defined a static route on my lync edge server.

The static routes on the edge server should entail your internal vlans/networks