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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

We are using firmware 4.0.2.11307 and are experiencing mini-browser crashes triggering the reboot of the phone

when using forms with input processing.

 

Please find attached :

- the XML(html) mini browser script : it crashes when hitting "submit", it does not process the second script which should be triggered after the submit

- the log mentioning some sort of backtrace for the tech support

 

Is there another place to submit bug reports ?

 

Damien

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Steffen,

 

Thanks for the answer... The problem is that distributors in our region are really inefficient... 🙂

 

But I have contacted the belgian channel manager about another issue (lack of reactivity), we'll see and I'll keep you informed.

 

Thanks for the feedback,

 

Damien

View solution in original post

3 REPLIES 3
HP Recommended

Hello Damien,

If I recall correctly we currently have an issue with the Microbrowser and submitting forms / using the navigation buttons.

 

The correct way, as described in the FAQ, is to raise this via your Polycom reseller to bring it to the attention of Polycom Support in your Region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen,

 

Thanks for the answer... The problem is that distributors in our region are really inefficient... 🙂

 

But I have contacted the belgian channel manager about another issue (lack of reactivity), we'll see and I'll keep you informed.

 

Thanks for the feedback,

 

Damien

HP Recommended

Hello Damnien,

 

I am unsure if you have raised this already but the new upcoming UCS 4.0.3 contains a fix for this.

 

Using another posters example HTML file against the software version no longer reboots the phone.

 

This will be released shortly and I will announce the public availability within the community.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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