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- Re: Trio 8800 SfB/Lync login Office365/On-prem issue
Create an account on the HP Community to personalize your profile and ask a question
03-16-2017 02:55 AM
I am having issues setting up accounts on Polycom Trio 8800.
I am able to log into Skype with the user account on PC with Skype for Business to Office365 cloud
and with another account that is set-up on our premises .We tried .onmicrosoft as well.
Trio 8800 seems to work only with a personal O365 tenant account.
I don't see a easy way to upload our root certificate to the device,just to modify xml file.
I have the latest firmware Version 5.4.4.7776.
I don't have any proxy server.
The time server is set up properly.
000018.252|log |*|00|---------- Initial log entry ---------- 000018.229|rdisk|*|00|Initial log entry. Current logging level 4 000018.231|rdisk|*|00|RAM disk created and mounted at "/data/polycom/rfs0" 000018.231|rdisk|*|00|RAM disk created, size: 67,108,864 bytes 000018.252|so |*|00|Platform: Model=RealPresence Trio 8800, Assembly=3111-65290-001 Rev=A Region=0 000018.252|so |*|00|Platform: Interface eth0 MAC=0004f2ff411e 000018.261|so |*|00|Platform: BootBlock=3.0.5.0006 (65290-001) 03-Sep-15 17:49 000018.263|so |*|00|Platform: BootL1=Unknown Unknown 000018.263|so |*|00|Platform: Updater=5.4.4.7776 26-Jan-17 09:48 000018.264|so |*|00|Platform: Updater Signature=Release (000000A8) 000018.264|so |*|00|Application, main: Label=SIP, Version=LeafDanube 5.4.4.7776 26-Jan-17 09:48 000018.264|so |*|00|Application, main: P/N=3150-11530-544 000018.264|so |*|00|Platform: VCFirmware=6908f56aeb6809734e393088de30ae476b150c31 Sep 27 2016 15:41:39 000018.264|pec |*|00|Initial log entry. Current logging level 4 000018.271|pcon |*|00|Initial log entry. Current logging level 4 000018.278|pwrsv|*|00|Initial log entry. Current logging level 4 000018.279|prox |*|00|Initial log entry. Current logging level 4 000018.279|rdisk|*|00|RAM disk created, size: 67,108,864 bytes 000018.279|apps |*|00|Initial log entry. Current logging level 4 000018.279|ocsp |*|00|O.C.S.P. Enabled = 0 000018.284|tls |*|00|Initial log entry. Current logging level 4 000018.290|pmt |*|00|Initial log entry. Current logging level 4 000018.291|ethf |*|00|Initial log entry. Current logging level 4 000018.291|wdog |*|00|Initial log entry. Current logging level 4 000018.291|hw |*|00|Initial log entry. Current logging level 4 000018.291|ares |*|00|Initial log entry. Current logging level 4 000018.291|dns |*|00|Initial log entry. Current logging level 4 000018.291|cfg |*|00|Initial log entry. Current logging level 4 000018.291|cfg |*|00|Prm|cfgParamBaseProfileUpdate: Using Base Profile Lync 000018.293|mr |*|00|Initial log entry. Current logging level 4 000018.293|mrcon|*|00|Initial log entry. Current logging level 4 000018.466|dot1x|*|00|Initial log entry. Current logging level 4 000018.479|lic |*|00|Initial log entry. Current logging level 4 000018.481|lic |5|00|cfgCfsFlashKeyScratchLoad: could not load flash len 976 000018.481|lic |*|00|License expiry check in 7226 seconds 000018.488|curl |*|00|Initial log entry. Current logging level 4 000018.488|utilm|*|00|Initial log entry. Current logging level 4 000018.488|copy |*|00|Initial log entry. Current logging level 4 000018.488|rtos |*|00|Initial log entry. Current logging level 4 000018.488|pwr |*|00|Initial log entry. Current logging level 4 000018.488|pwr |*|00|8800 hw revision Alpha or newer detected 000018.492|pwr |*|00|POE+ source is detected 000018.492|pwr |*|00|Power Manager Configuration: UsbCharging=0, PseEnabled=1, PseClass=0 000018.493|sec |*|00|Initial log entry. Current logging level 4 000018.521|so |*|00|Configuration files: 000018.524|log |*|00|Log render level set to 1 000018.533|pcap |*|00|On-Phone Packet Capture disabled 000018.533|srtp |*|00|Initial log entry. Current logging level 4 000018.542|res |*|00|Initial log entry. Current logging level 4 000018.543|httpa|*|00|Initial log entry. Current logging level 4 000018.543|lldp |*|00|Initial log entry. Current logging level 4 000018.543|cdp |*|00|Initial log entry. Current logging level 4 000018.543|ssps |*|00|Initial log entry. Current logging level 4 000018.743|ssps |*|00|sspsMain: sspsDspLoad successful using default image. 000018.743|so |*|00|System Info Reports: 000018.743|so |*|00| Cpu is ARMv7 Processor rev 0 (v7l), ID: unknown, running at 1990MHz. 000018.743|so |*|00| Board is identified as PolycomRealPresenceTrio-Trio_8800. 000018.743|so |*|00| DRAM_SIZE: 480 MB 000018.743|so |*|00| Flash detected is 25 000018.743|key |*|00|Initial log entry. Current logging level 4 000018.744|ht |*|00|Initial log entry. Current logging level 4 000018.744|ht |*|00|HTTP TA Initialized 000018.744|cap |*|00|Initial log entry. Current logging level 4 000018.744|vid |*|00|Initial log entry. Current logging level 4 000018.745|dbuf |*|00|Initial log entry. Current logging level 4 000018.754|fec |*|00|Initial log entry. Current logging level 4 000018.754|fecen|*|00|Initial log entry. Current logging level 4 000018.754|fecde|*|00|Initial log entry. Current logging level 4 000018.754|ptp |*|00|Initial log entry. Current logging level 4 000018.768|ice |*|00|Initial log entry. Current logging level 4 000018.768|afe |*|00|Initial log entry. Current logging level 6 000018.779|pps |*|00|Initial log entry. Current logging level 4 000018.779|sip |*|00|Initial log entry. Current logging level 4 000018.779|bfcp |*|00|Initial log entry. Current logging level 4 000018.779|sipt |*|00|Initial log entry. Current logging level 4 000018.779|sipp |*|00|Initial log entry. Current logging level 4 000018.780|ptt |*|00|Initial log entry. Current logging level 4 000018.780|xmpp |*|00|Initial log entry. Current logging level 4 000018.780|btoe |*|00|Initial log entry. Current logging level 4 000018.780|btpps|*|00|Initial log entry. Current logging level 4 000018.781|usbpp|*|00|Initial log entry. Current logging level 4 000018.781|lc |*|00|Initial log entry. Current logging level 4 000018.781|btoe |5|00|PpsBtoeC::ppsProcMsg thread launched 000018.785|so |*|00|soMain: volume = 0.000000 000018.885|ssps |*|00|Application, comp. 1: Label=PolyDSP Merlyn ARMA9 Mem1 FS1, Version=8.0.7.1007 15-Aug-2016 17:56 000018.885|ssps |*|00|Application, comp. 1: P/N=3150-11580-807. 000019.011|mcu |*|00|Initial log entry. Current logging level 4 000019.011|pkt |*|00|Initial log entry. Current logging level 4 000019.014|fur |*|00|Initial log entry. Current logging level 4 000019.014|vsr |*|00|Initial log entry. Current logging level 4 000019.014|statn|*|00|Initial log entry. Current logging level 4 000019.014|statc|*|00|Initial log entry. Current logging level 4 000019.218|mraud|*|00|Initial log entry. Current logging level 4 000019.324|so |*|00|Using TCP IP Media Port, configured initial RTP port 2222 000019.324|so |*|00|Using TCP IP Video Port, configured initial RTP port 2272 000019.333|so |*|00|soUsbProvSetup: Not provisioning from USB 000019.488|usb |*|00|Initial log entry. Current logging level 4 000019.488|gbLoc|*|00|Initial log entry. Current logging level 4 000019.488|app1 |*|00|Initial log entry. Current logging level 4 000019.489|btoe |5|00|PpsBtoeC Callback is set 000019.502|app1 |*|00|AppPhoneC::AppPhoneC() Number Of Line Keys = 12 000019.502|app1 |*|00|AppPhoneC::AppPhoneC() - new AppRegLineC, Default user 000019.507|cfg |5|00|Prm|Parameter regOnPhone requested type 2 (SInt) but is of type 0 (UInt)
Disclaimer.
I checked the FAQ's and other posts related.
Your help will be greatly appreciated
Solved! Go to Solution.
Accepted Solutions
03-28-2017 04:22 AM
Hello Alin,
Yet again you post part of a log that has not yet had the suggested logging levels set from the originally replied FAQ post.
The FAQ post has separate sections and it does cover Certificate issues.
Simply follow this or open a support ticket with Siphon Networks Ltd as they sold the phone back in 30/12/2016.
In regards of the Trio or a VVX phone utilizing Windows Certificates (It should be able to get these from LDAP / AD automatically) please check Retrieving the CA Certificate Hash the => here <=
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-16-2017 04:13 AM
Hello Alin,
welcome to the Polycom Community.
The community's Skype for Business FAQ contains this post here:
Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?
Resolution: Have a look => here <=
I cannot see any changed log levels in your snippet of the log and neither any certificate issues.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-16-2017 09:43 AM
Hi Steffen,
Many thanks for your quick reply.
Apologies. You are right. Hopefully you have more information now.
0316135056|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135056|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135056|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135057|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135104|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135104|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135104|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135105|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135107|dns |5|00|Not adding DNS Querie name:_sipinternaltls._tcp.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|dns |5|00|Not adding DNS Querie name:_sipinternaltls._tcp.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxx.uk' found no records 0316135107|dns |5|00|Not adding DNS Querie name:_sipinternal._tcp.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|dns |5|00|Not adding DNS Querie name:_sipinternal._tcp.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxx.uk' found no records 0316135107|dns |5|00|Not adding DNS Querie name:_sip._tls.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|dns |5|00|Not adding DNS Querie name:_sip._tls.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'xxxxxx.uk' found no records 0316135107|dns |5|00|Not adding DNS Querie name:_sip._tcp.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|dns |5|00|Not adding DNS Querie name:_sip._tcp.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxx.uk' found no records 0316135107|dns |5|00|Not adding DNS Querie name:sipinternal.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|dns |5|00|Not adding DNS Querie name:sipinternal.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.xxxxxx.uk' found no records 0316135107|dns |5|00|Not adding DNS Querie name:sipinternal.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|dns |5|00|Not adding DNS Querie name:sipinternal.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.xxxxxx.uk' found no records 0316135107|dns |5|00|Not adding DNS Querie name:sip.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|dns |5|00|Not adding DNS Querie name:sip.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|dns |5|00|Not adding DNS Querie name:sip.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|dns |5|00|Not adding DNS Querie name:sip.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|dns |5|00|Not adding DNS Querie name:sip.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|dns |5|00|Not adding DNS Querie name:sipexternal.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|dns |5|00|Not adding DNS Querie name:sipexternal.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.xxxxxx.uk' found no records 0316135107|dns |5|00|Not adding DNS Querie name:sipexternal.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|dns |5|00|Not adding DNS Querie name:sipexternal.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.xxxxxx.uk' found no records 0316135107|dns |5|00|Not adding DNS Querie name:autodiscover.xxxxxx.uk sDomain:xxxxxx.uk 0316135107|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited. No need to abandon this socket 0316135107|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited. No need to abandon this socket 0316135108|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited. No need to abandon this socket 0316135108|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited. No need to abandon this socket 0316135108|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited. No need to abandon this socket 0316135108|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket 0316135108|sip |4|00|CTcpSocket::Abandon UN connected socket abandoned 0x41363e08 0316135108|btoe |4|00|PC port status is Down. Can not start BToE manager 0316135110|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 0316135110|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 0316135110|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 0316135110|so |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted 0316135115|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 0316135115|sip |*|00|Sip UnRegister Usr:i.user@xxxxxx.uk Dsp:i.user Auth:'' Inx:0 0316135115|sip |*|00|SipUserRemove: user 0 being removed. 0316135115|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user 0316135115|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 0316135115|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0 0316135115|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0 0316135120|sip |*|00|User removed 0316135120|copy |4|00|Configuration of URL failed 0316135120|cfg |4|00|Prov|Could not download file 0004f2ff411e-web.cfg 0316135120|cfg |4|00|Prov|Uploading phoneWeb.cfg failed 0316135120|cfg |4|00|Prov|Update configuration failed 0316135145|so |4|00|Could not find IP address for SNTP server. DnsRetryPeriod 86400 0316135155|cfg |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7 0316135155|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 0316135155|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed 0316135200|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0 0316135200|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = i.user@xxxxxxxxxxxx.onmicrosoft.uk 0316135200|cfg |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt) 0316135200|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 0316135200|sip |*|00|Sip Register Usr:i.user@xxxxxxxxxxxx.onmicrosoft.uk Dsp:i.user Auth:'Using Login Cred' Inx:0 0316135200|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 0316135203|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135203|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135203|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135204|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135205|copy |4|00|Configuration of URL failed 0316135205|cfg |4|00|Prov|Could not download file 0004f2ff411e-web.cfg 0316135205|cfg |4|00|Prov|Uploading phoneWeb.cfg failed 0316135205|cfg |4|00|Prov|Update configuration failed 0316135211|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135211|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135211|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135212|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135214|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135214|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135214|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135214|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135214|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135214|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135214|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135214|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135214|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135214|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135214|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135214|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135214|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135214|sip |4|00|Registration failed User: i.user, Error Code:480 Temporarily not available 0316135214|btoe |4|00|PC port status is Down. Can not start BToE manager 0316135214|sip |*|00|Sip Register Usr:i.user@xxxxxxxxxxxx.onmicrosoft.uk Dsp:i.user Auth:'Using Login Cred' Inx:0 0316135214|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 0316135218|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135218|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135218|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135218|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135226|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135226|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135226|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135226|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135229|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135229|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135229|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135229|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135229|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135229|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135229|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135229|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135229|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135229|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135229|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135229|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135229|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135229|btoe |4|00|PC port status is Down. Can not start BToE manager 0316135233|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135233|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135233|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135233|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135237|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 0316135240|so |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted 0316135240|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 0316135240|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 0316135241|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135241|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135241|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135241|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0316135242|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 0316135242|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user 0316135242|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 0316135244|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135244|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135244|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135244|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135244|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135244|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135244|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135244|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135244|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135244|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135244|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135244|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135244|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records 0316135244|btoe |4|00|PC port status is Down. Can not start BToE manager 0316135244|sip |*|00|Sip UnRegister Usr:i.user@xxxxxxxxxxxx.onmicrosoft.uk Dsp:i.user Auth:'' Inx:0 0316135244|sip |*|00|SipUserRemove: user 0 being removed. 0316135244|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
It seems that we have issues with DHCP ACK and DNS lookup and even SNTP server can't be found,but the time is shown right.
Can I ask how to fix it?
Kind regards,
Alin
03-16-2017 10:09 AM
Hello Alin,
I would be more worried about the DNS.
I do not believe you set SIP or anything else at the recommended level and neither the DHCP Client so I simply suggest to work with Siphon Networks Ltd as they sold the phone back in 30/12/2016
They are your reseller and your Tier 1 contact and can open a Polycom support ticket for you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-28-2017 03:13 AM
Dear Steffen,
Many thanks for your help.
Can I ask another question please.
0328083925|pps |*|00|Fast Boot Measurement Point: Ready for Call, uptime: 57.132 sec. 0328083926|copy |4|00|Configuration of URL failed 0328084208|copy |4|00|Configuration of URL failed 0328084208|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-en.xml 0328084208|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-en.xml.zzz does not exist or is empty 0328084208|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-en.xml Language file doesn't exist in cache 0328084208|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-en.xml Language file doesn't exist in phone flash 0328084208|copy |4|00|Configuration of URL failed 0328084208|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-en.xml 0328084208|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-en.xml.zzz does not exist or is empty 0328084208|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-en.xml Language file doesn't exist in cache 0328084208|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-en.xml Language file doesn't exist in phone flash 0328084212|copy |4|00|Configuration of URL failed 0328084212|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-en.xml 0328084212|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-en.xml.zzz does not exist or is empty 0328084212|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-en.xml Language file doesn't exist in cache 0328084212|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-en.xml Language file doesn't exist in phone flash 0328084214|copy |4|00|Configuration of URL failed 0328084214|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-en.xml 0328084214|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-en.xml.zzz does not exist or is empty 0328084214|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-en.xml Language file doesn't exist in cache 0328084214|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-en.xml Language file doesn't exist in phone flash 0328084234|copy |4|00|Configuration of URL failed 0328084234|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-en.xml 0328084234|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-en.xml.zzz does not exist or is empty 0328084234|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-en.xml Language file doesn't exist in cache 0328084234|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-en.xml Language file doesn't exist in phone flash 0328084314|cfg |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7 0328084314|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 0328084315|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed 0328084319|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0 0328084319|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = x.xxxxx@kingston.ac.uk 0328084319|cfg |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt) 0328084319|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 0328084319|sip |*|00|Sip Register Usr:x.xxxxx@kingston.ac.uk Dsp:x.xxxxx Auth:'Using Login Cred' Inx:0 0328084319|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 0328084319|sip |*|00|Sip Register Usr:x.xxxxx@kingston.ac.uk Dsp:x.xxxxx Auth:'Using Login Cred' Inx:0 0328084319|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 0328084320|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20 0328084320|sip |4|00|MakeTlsConnection: SSL_connect error 1 0328084320|sip |4|00|MakeTlsConnection: connection failed error -1 0328084320|sip |4|00|Registration failed User: x.xxxxx, Error Code:480 Temporarily not available 0328084320|pps |4|00|[Pps.cpp]: fetchCACertThroughDHCP DHCP option43 did not provide a valid STSURI. 0328084320|pps |4|00|[Pps.cpp]: fetchCACertThroughDHCP Skipping certificate fetch through DHCP. 0328084320|pps |4|00|[PpsHybridC::OnEvSipOnFetchRootCert] Certificate fetch through DHCP has failed. 0328084320|cfg |4|00|RT|pps is setting Login Credentials to valid 0328084320|ldap |4|00|ldapCfg::initCfg: ldapCfg::initCfg for cid cmdLine 0328084320|ldap |4|00|ldapCfg::isDirFeatureEnabled: for 5 enabled 1 0328084320|dns |4|00|doDnsLookupForList: given NULL hostname 0328084320|ldap |4|00|ldapData::ldapConnBind:ldap_x_bind_s - rc=0xffffffff <Can't contact LDAP server> 0328084320|pps |4|00|[Pps.cpp::dirAccessNamingContextsFetchDone] Certificate fetch failed using LDAP as unable to get AD configuration naming context. 0328084320|pps |4|00|[Pps.cpp::dirAccessNamingContextsFetchDone] Exiting the certificate fetch from LDAP. 0328084320|pmt |4|00|No SSH server on Android 0328084320|btoe |5|00|SSH Server is failed to run. Can not start BToE manager 0328084324|copy |4|00|Configuration of URL failed 0328084324|cfg |4|00|Prov|Could not download file 0004f2ff411e-web.cfg 0328084324|cfg |4|00|Prov|Uploading phoneWeb.cfg failed 0328084324|cfg |4|00|Prov|Update configuration failed 0328084335|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20 0328084335|sip |4|00|MakeTlsConnection: SSL_connect error 1 0328084335|sip |4|00|MakeTlsConnection: connection failed error -1 0328084335|pmt |4|00|No SSH server on Android 0328084335|btoe |5|00|SSH Server is failed to run. Can not start BToE manager 0328084357|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20 0328084357|sip |4|00|MakeTlsConnection: SSL_connect error 1 0328084357|sip |4|00|MakeTlsConnection: connection failed error -1 0328084357|pmt |4|00|No SSH server on Android 0328084357|btoe |5|00|SSH Server is failed to run. Can not start BToE manager 0328084410|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 0328084410|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 0328084410|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 0328084410|so |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted 0328084415|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 0328084415|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user 0328084415|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 0328084415|sip |*|00|Sip UnRegister Usr:x.xxxxx@kingston.ac.uk Dsp:x.xxxxx Auth:'' Inx:0 0328084415|sip |*|00|SipUserRemove: user 0 being removed. 0328084415|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0 0328084415|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0 0328084420|sip |*|00|User removed 0328084420|copy |4|00|Configuration of URL failed 0328084420|cfg |4|00|Prov|Could not download file 0004f2ff411e-web.cfg 0328084420|cfg |4|00|Prov|Uploading phoneWeb.cfg failed 0328084420|cfg |4|00|Prov|Update configuration failed 0328084421|copy |4|00|Configuration of URL failed 0328084421|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-en.xml 0328084421|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-en.xml.zzz does not exist or is empty 0328084421|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-en.xml Language file doesn't exist in cache 0328084421|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-en.xml Language file doesn't exist in phone flash 0328084917|so |4|00|No server to upload 2 core files to 0328090451|cfg |4|00|Web||ParamParser|Parameter identifier is out of range: "14791"(14791) 0328090451|cfg |4|00|Web||ParamParser|Parameter identifier is out of range: "14791"(14791) 0328090623|copy |4|00|Configuration of URL failed
I managed to resolve our DNS issues. Now seems a problem with our certificate.
I don't have access to our DHCP server to set option 43 or LDAP server.
0328084335|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
Do you know an easier way to upload the certificate to 8800? I tried to use the web management console Settings/Network/TLS but is saying ''The SSL certificate file failed to download''.
I couldn't find what operating system Polycom 8800 is using. Does 8800 support Windows certificate?
Thank you for your time,
Alin
03-28-2017 04:22 AM
Hello Alin,
Yet again you post part of a log that has not yet had the suggested logging levels set from the originally replied FAQ post.
The FAQ post has separate sections and it does cover Certificate issues.
Simply follow this or open a support ticket with Siphon Networks Ltd as they sold the phone back in 30/12/2016.
In regards of the Trio or a VVX phone utilizing Windows Certificates (It should be able to get these from LDAP / AD automatically) please check Retrieving the CA Certificate Hash the => here <=
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-28-2017 06:12 AM
Hello Alin
you simply apply the suggested logging levels (which you have not so far)
Certificate:
Change the logging
- Settings > Logging > Global Settings > Global Log Level Limit > Set to DEBUG
- Settings > Logging > Log File Size (Kbytes) > 160 or on a Trio 512
- Settings > Logging > Module Log Level Limits > SIP > Set to DEBUG
0213083902|sip |3|63442|[TLS] Validating Subject Alternative Name(s) (SAN) and Common Name (CN) against the following: 0213083902|sip |3|63442|[TLS] Hostname: microsoft.com 0213083902|sip |3|63442|[TLS] Outbound Proxy: microsoft.com 0213083902|sip |3|63442|[TLS] Hostname connection: sipfed0M.online.lync.com 0213083902|sip |1|63442|[TLS] Comparing certificate SAN type DNS: 'sipfed.online.lync.com' 0213083902|sip |1|63442|[TLS] Comparing certificate SAN type DNS: '*.online.lync.com' 0213083902|sip |1|63442|[TLS] Comparing certificate SAN type DNS: '*.infra.lync.com' 0213083902|sip |1|63442|[TLS] Comparing certificate SAN type DNS: '*.lync.com' 0213083902|sip |3|63442|[TLS] None of the SAN(s) matched 0213083902|sip |3|63442|[TLS] Attempting to validate certificate Common Name (CN) 0213083902|sip |4|63442|[TLS] Server Certificate Common Name 'sipfed.online.lync.com' doesn't match any of the following: 0213083902|sip |4|63442|[TLS] Hostname: microsoft.com 0213083902|sip |4|63442|[TLS] Outbound Proxy: microsoft.com 0213083902|sip |4|63442|[TLS] Hostname connection: 0213083902|sipfed0M.online.lync.com 0213083902|sip |4|63442|[TLS] Server Certificate SAN or CN validation failed 0213083902|sip |2|63442|MakeTlsConnection: post connect check of hostname(s) failed, original SSL verification result was: (0: ok)
In the above example the Server Certificate SAN or CN validation failed. Please check your certificate.
Or
- Settings > Logging > Global Settings > Global Log Level Limit > Set to DEBUG
- Settings > Logging > Log File Size (Kbytes) > 160 or on a Trio 512
- Settings > Logging > Module Log Level Limits > CURL > Set to Event 3
0123134226|curl |3|00|Connected to xxx.xxx.com (xx.xx.xx.xx) port 443 (#0) 0123134226|curl |3|00|successfully set certificate verify locations: 0123134226|curl |3|00| CAfile: /data/polycom/ffs0/ca3.crt CApath: none 0123134226|curl |3|00|SSLv3, TLS handshake, Client hello (1): 0123134226|curl |0|00|SSL DATA_OUT: Data of len 87 not displayed 0123134226|curl |3|00|SSLv3, TLS handshake, Server hello (2): 0123134226|curl |0|00|SSL DATA_IN: Data of len 85 not displayed 0123134226|curl |3|00|SSLv3, TLS handshake, CERT (11): 0123134226|curl |0|00|SSL DATA_IN: Data of len 2878 not displayed 0123134226|curl |3|00|SSLv3, TLS alert, Server hello (2): 0123134226|curl |0|00|SSL DATA_OUT: Data of len 2 not displayed 0123134226|curl |3|00|SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 0123134226|curl |3|00|Closing connection #0
Again check your certificate
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-31-2017 08:05 AM
Thanks to Steffen and the bellow guide from Jeff I managed to pass the certificate error.
http://blog.schertz.name/2012/11/importing-certificates-polycom-ucs/
I changed the loggin levels so should be more clear why it doesn't work.
0331144452|sip |1|00|CreateFailOverProxyList : Reg to Domain 'xxxxx.uk' nPort 0, lkup 6 0331144452|sip |1|00|CreateFailOverProxyList : Domain is in user part 0331144452|sip |1|00|CreateFailOverProxyList : For REGISTER Request nPort 0 0331144456|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0331144456|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0331144456|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0331144456|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0331144504|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0331144504|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0331144504|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0331144504|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0331144507|sip |3|00|CreateFailOverProxyList : 'Auto Discovery' 0 DHCP servers received 0331144507|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxx.uk' found no records 0331144507|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxx.uk' found no records 0331144507|sip |1|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList for 'xxxxx.uk' port 0 returned 1 results 0331144507|sip |1|00|doDnsListLookup(tls): result 0 '10.80.3.80' port 443 isInBound 0 0331144507|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxx.uk' found no records 0331144507|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.xxxxx.uk' found no records 0331144507|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.xxxxx.uk' found no records 0331144507|sip |1|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList for 'sip.xxxxx.uk' port 5060 returned 1 results 0331144507|sip |1|00|doDnsListLookup(tcp): result 0 '10.80.3.80' port 5060 isInBound 0 0331144507|sip |1|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList for 'sip.xxxxx.uk' port 5060 returned 1 results 0331144507|sip |1|00|doDnsListLookup(tcp): result 0 '10.80.3.80' port 5060 isInBound 0 0331144507|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.xxxxx.uk' found no records 0331144507|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.xxxxx.uk' found no records 0331144507|sip |1|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList for 'autodiscover.xxxxx.uk' port 443 returned 8 results 0331144507|sip |1|00|doDnsListLookup(tls): result 0 '40.101.72.200' port 443 isInBound 0 0331144507|sip |1|00|doDnsListLookup(tls): result 1 '40.101.73.168' port 443 isInBound 0 0331144507|sip |1|00|doDnsListLookup(tls): result 2 '40.101.19.152' port 443 isInBound 0 0331144507|sip |1|00|doDnsListLookup(tls): result 3 '40.101.76.120' port 443 isInBound 0 0331144507|sip |1|00|doDnsListLookup(tls): result 4 '40.101.7.168' port 443 isInBound 0 0331144507|sip |1|00|doDnsListLookup(tls): result 5 '40.101.40.216' port 443 isInBound 0 0331144507|sip |1|00|doDnsListLookup(tls): result 6 '40.101.50.216' port 443 isInBound 0 0331144507|sip |1|00|doDnsListLookup(tls): result 7 '40.101.48.104' port 443 isInBound 0 0331144507|sip |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'xxxxx.uk' port 0 index 0 has domain 'sip.xxxxx.uk' IP '10.80.3.80' on tls port 443 0331144507|sip |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'xxxxx.uk' port 0 index 1 has domain 'sip.xxxxx.uk' IP '10.80.3.80' on tcp port 5060 0331144507|sip |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'xxxxx.uk' port 0 index 2 has domain 'sip.xxxxx.uk' IP '10.80.3.80' on tcp port 5060 0331144507|sip |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'xxxxx.uk' port 0 index 3 has domain 'autodiscover.xxxxx.uk' IP '40.101.72.200' on tls port 443 0331144507|sip |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'xxxxx.uk' port 0 index 4 has domain 'autodiscover.xxxxx.uk' IP '40.101.73.168' on tls port 443 0331144507|sip |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'xxxxx.uk' port 0 index 5 has domain 'autodiscover.xxxxx.uk' IP '40.101.19.152' on tls port 443 0331144507|sip |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'xxxxx.uk' port 0 index 6 has domain 'autodiscover.xxxxx.uk' IP '40.101.76.120' on tls port 443 0331144507|sip |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'xxxxx.uk' port 0 index 7 has domain 'autodiscover.xxxxx.uk' IP '40.101.7.168' on tls port 443 0331144507|sip |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'xxxxx.uk' port 0 index 8 has domain 'autodiscover.xxxxx.uk' IP '40.101.40.216' on tls port 443 0331144507|sip |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'xxxxx.uk' port 0 index 9 has domain 'autodiscover.xxxxx.uk' IP '40.101.50.216' on tls port 443 0331144507|sip |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'xxxxx.uk' port 0 index 10 has domain 'autodiscover.xxxxx.uk' IP '40.101.48.104' on tls port 443 0331144507|sip |2|00|CreateFailOverProxyList : Exit 'Auto Discovery' lookup with 11 IP Addresses 0331144507|sip |2|00|CreateFailOverProxyList : IP 1 is '10.80.3.80' on tls port 443 0331144507|sip |2|00|CreateFailOverProxyList : IP 2 is '10.80.3.80' on tcp port 5060 0331144507|sip |2|00|CreateFailOverProxyList : IP 3 is '10.80.3.80' on tcp port 5060 0331144507|sip |2|00|CreateFailOverProxyList : IP 4 is '40.101.72.200' on tls port 443 0331144507|sip |2|00|CreateFailOverProxyList : IP 5 is '40.101.73.168' on tls port 443 0331144507|sip |2|00|CreateFailOverProxyList : IP 6 is '40.101.19.152' on tls port 443 0331144507|sip |2|00|CreateFailOverProxyList : IP 7 is '40.101.76.120' on tls port 443 0331144507|sip |2|00|CreateFailOverProxyList : IP 8 is '40.101.7.168' on tls port 443 0331144507|sip |2|00|CreateFailOverProxyList : IP 9 is '40.101.40.216' on tls port 443 0331144507|sip |2|00|CreateFailOverProxyList : IP 10 is '40.101.50.216' on tls port 443 0331144507|sip |2|00|CreateFailOverProxyList : IP 11 is '40.101.48.104' on tls port 443 0331144507|sip |1|00|CTrans:: SendCommand | this=410ac548, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1 0331144507|sip |1|00|CTcp::Send(TLS) entry for address 10.80.3.80 port 443 can Connect 1 canFailOver 0 0331144507|sip |1|00|CTcp::Send(TLS) address 10.80.3.80 port 443 can Connect 1 0331144507|sip |2|00|CTcpSocket::CTcpSocket entry m_bIsTcpPersistentConnection 0, Inbound 0 Timeout 120 this 0x410ae7e8 0331144507|sip |3|00|Open socket 318(0x410ae7e8) 0331144507|sip |1|00|SetRemoteAddress set SND BUF to 64000 OK 0331144507|sip |1|00|SetRemoteAddress set SEND TIMEOUT to 100ms OK 0331144507|sip |3|00|SetRemoteAddress OK on try 1 nPort 42166 0x410ae7e8 0331144507|sip |1|00|Task name tTCPCnt318 0331144507|sip |1|00|CTcp::Send(TLS) exit for address 10.80.3.80 port 443 can Connect 1 status 1 canFailOver 0 FoundSocket 0 0331144507|sip |2|00|adjustRetransWhenTimerCreated UA Client Non-INVITE REGISTER state 'callingTrying' timeout=65 (0x410ac548) 0331144507|sip |3|00|CTcpSocket::ConnectThreadLocal. Trying to connect IP 10.80.3.80:443 0331144507|sip |3|00|connectNonBlock is successful 0331144507|sip |1|00|MsgSipTcpSocketStatus socket 318 status 1 m_bIsReconnectNeeded 0 0331144507|sip |2|00|CTcpSocket::OnSocketStatus socket 318(0x410ae7e8) bStatus 1 0331144507|sip |2|00|MakeTlsConnection: SSL_connect OK : TLS Handshake completed successfully 0331144507|sip |1|00|[TLS] hostname we are connected to is: 'sip.xxxxx.uk' IP '10.80.3.80' port 443 0331144507|sip |3|00|[TLS] Validating Subject Alternative Name(s) (SAN) and Common Name (CN) against the following: 0331144507|sip |3|00|[TLS] Hostname: xxxxx.uk 0331144507|sip |3|00|[TLS] Outbound Proxy: xxxxx.uk 0331144507|sip |3|00|[TLS] Hostname connection: sip.xxxxx.uk 0331144507|sip |1|00|[TLS] Comparing certificate SAN type DNS: 'sip.xxxxx.uk' 0331144507|sip |3|00|[TLS] Validating certificate SAN of type DNS with 'sip.xxxxx.uk' 0331144507|sip |3|00|[TLS] Server Certificate SAN or CN validation success. SSL verify result 0 0331144507|sip |1|00|MakeTlsConnection: post_connection_checks passed 0331144507|sip |3|00|MakeTlsConnection: connection succeeded 0331144507|sip |0|00|>>> Data Send TLS 10.80.3.80:443 0331144507|sip |0|00| REGISTER sip:xxxxx.uk;transport=tls SIP/2.0 0331144507|sip |0|00| Via: SIP/2.0/TLS 10.162.178.139:42166;branch=z9hG4bK1d96d0b55AA5DC3 0331144507|sip |0|00| From: "i.xxxx" <sip:i.xxxx@xxxxx.uk>;tag=18082621-640E0B57;epid=0004f2ff411e 0331144507|sip |0|00| To: <sip:i.xxxx@xxxxx.uk> 0331144507|sip |0|00| CSeq: 1 REGISTER 0331144507|sip |0|00| Call-ID: f3b4a1f-952927d-37228f65@10.162.178.139 0331144507|sip |0|00| Contact: <sip:i.xxxx@10.162.178.139:42166;transport=tls>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:4fb7c042-be2e-5577-9033-afa1268ab250>" 0331144507|sip |0|00| User-Agent: Polycom/5.4.1.17597 PolycomRealPresenceTrio-Trio_8800-UA/5.4.1.17597 0331144507|sip |0|00| Accept-Language: en 0331144507|sip |0|00| Ms-device-info: MAC=00-04-F2-FF-41-1E, vendor=POLYCOM, version=PolycomRealPresenceTrio-Trio_8800-5.4.1.17597 0331144507|sip |0|00| ms-keep-alive: UAC;hop-hop=yes 0331144507|sip |0|00| Supported: msrtc-event-categories,adhoclist,ms-cluster-failover,ms-userservices-state-notification,gruu-10,gruu 0331144507|sip |0|00| Event: registration 0331144507|sip |0|00| ms-subnet: 10.162.178.0 0331144507|sip |0|00| Max-Forwards: 70 0331144507|sip |0|00| Content-Length: 0 0331144507|sip |0|00| 0331144507|sip |0|00|>>> End of data send 0331144507|sip |1|00|CTcpSocket::SendData TLS queuedTxData = 0 TotalLen 1022 loop count 1 maxQueueDepth 40000 0331144507|sip |1|00|CTcpSocket::SendData TLS Sent 1022 loop count 1 0331144507|sip |0|00|<<< Data received TLS 0331144507|sip |0|00| HTTP/1.1 400 Bad Request 0331144507|sip |0|00| Content-Type: text/html; charset=us-ascii 0331144507|sip |0|00| Date: Fri, 31 Mar 2017 13:45:08 GMT 0331144507|sip |0|00| Connection: close 0331144507|sip |0|00| Content-Length: 311 0331144507|sip |0|00| 0331144507|sip |0|00| <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd"> 0331144507|sip |0|00| <HTML><HEAD><TITLE>Bad Request</TITLE> 0331144507|sip |0|00| <META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD> 0331144507|sip |0|00| <BODY><h2>Bad Request</h2> 0331144507|sip |0|00| <hr><p>HTTP Error 400. The request is badly formed.</p> 0331144507|sip |0|00| </BODY></HTML> 0331144507|sip |1|00|MsgSipTcpPacket 0331144507|sip |4|00|SSL_get_error Error code=5,rc(0) 0331144507|sip |4|00|TLS Listen Thread Exit 0331144507|sip |3|00|OnEvRequest unsuported method 0331144507|sip |2|00|new UA Server Non-INVITE trans state 'callingTrying', timeout=0 (0x410af828) 0331144507|sip |1|00|MsgSipTcpSocketStatus socket 318 status 0 m_bIsReconnectNeeded 0 0331144507|sip |2|00|CTcpSocket::OnSocketStatus socket 318(0x410ae7e8) bStatus 0 0331144507|sip |3|00|CTcpSocket::~CTcpSocket socket 318 entry for 0x410ae7e8 0331144507|sip |3|00|CTcpSocket::~CTcpSocket socket 318(0x410ae7e8) SSL_shutdown rc=0, ltf(1) 0331144507|sip |3|00|CTcpSocket::~CTcpSocket socket 318(0x410ae7e8) close 0331144507|sip |3|00|CTcpSocket::~CTcpSocket Got lock 0331144507|sip |1|00|Error server finished
Doesn anyone knows why I get a "bad request error'' on https protocol,443 and SSL/TLS errors?
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd"> 0331144507|sip |0|00| <HTML><HEAD><TITLE>Bad Request</TITLE> 0331144507|sip |0|00| <META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD> 0331144507|sip |0|00| <BODY><h2>Bad Request</h2> 0331144507|sip |0|00| <hr><p>HTTP Error 400. The request is badly formed.</p> 0331144507|sip |0|00| </BODY></HTML> 0331144507|sip |1|00|MsgSipTcpPacket 0331144507|sip |4|00|SSL_get_error Error code=5,rc(0) 0331144507|sip |4|00|TLS Listen Thread Exit
Many thanks
04-01-2017 02:15 AM
Hello Alin
a couple of things:
- You are using an unsupported and outdated Software 5.4.1, please correct this and update as explained => here <=
- But most importantly
Is this Trio even in Skype for Business / LYNC mode as explained => here <=?
0331144507|sip |0|00|>>> Data Send TLS 10.80.3.80:443
A "normal" Skype for Business registration should never go to Port 443 or 5060
It should look like:
0324071750|sip |0|00|>>> Data Send TLS 10.236.3.30:5061
Please factory reset the unit as explained => here <= and ensure it it in S4B mode as shown => here <=
If you still have issues please open a ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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