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Occasional Contributor
Posts: 4
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Check phone status

[ Edited ]

I'd be curious to have this, too.  We suffer from some "lag" between pressing buttons on the phone and the phone actually responding.  It'd be nice to know if at that time the CPU or memory was pegged -- and/or if it was bloated configs.

Polycom Employee & Community Manager
Posts: 13,723
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Re: Show status on home screen VVX 410

[ Edited ]

Hello JPPT,

The question in this case is completely unrelated to your own query so I move this post and make it a new post.

 

We have various status menus as:

 

  • Menu > Settings > Status > Diagnostics > Graphs > CPU
  • Menu > Settings > Status > Platform > Configuration

If you are seeing a lag or delay issue you may have configured the phone outside of the allowed resources aka more than 50 BLF, Multiple Hotlines & BLF.

 

I suggest you open a ticket with Polycom support so we can replicate this using and account from your end.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Contributor
Posts: 4
0

Re: Show status on home screen VVX 410

I don't see how that post was "completely unrelated". It was totally related. I want to see the status of the phone's CPU and Memory (as the original poster did) on the home screen so that when I have an issue (as the original poster did) we don't have to dive into menus. I just explained the issue that would cause me to want to have this status show on the home screen.

Highlighted
Polycom Employee & Community Manager
Posts: 13,723
0

Re: Show status on home screen VVX 410

Hello JPPT,

The original poster => here <= wanted to see the Agent Status aka Available, Busy, Away on the home screen rather than via a sub menu.

 

This is for example possible if registered to Skype for Business. I am still making inquiries for the original poster as they are using openSIP.

 

Your request is to see the CPU status of the phone on the IDLE screen which is not possible.  I therefore separated the unrelated post in my role as a Moderator.

 

You could use an EFK as shown => here <= or raise a Feature Request providing an Business case as explained here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

Most likely your issue is caused by something else and following this up as already explained could bring this to a conclusion.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.