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- HP Community
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- Re: IP7000 Error, application is not present
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07-17-2017 08:22 AM
Hi,
Our IP 7000 now is in a reboot loop saying "Error, application is not present.
via About rev 5.0.8.0935 14-Jan-15.
Solved! Go to Solution.
Accepted Solutions
07-17-2017 08:38 AM
Hello ue,
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.
A post explaining how to do this for an IP7000 can be found => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-17-2017 08:23 AM
Hello ue,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Sep 27, 2012 Question: I get the message “Error application not present / found” on my phones screen
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-17-2017 08:38 AM
Hello ue,
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.
A post explaining how to do this for an IP7000 can be found => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-06-2019 07:33 PM
I have tried all your solutions have tried different software and I am trying to load the phone from a pc with an ftp server on an internal network I am providing the boot log please help
02-07-2019 12:34 AM
Hello @Jeftec1 ,
welcome to the Polycom Community.
Your log is pretty clear:
000015.886|copy |3|01|'ftp://jeftec:****@192.168.1.47/192.168.1.47/3111-40000-001.updater.ld' from '192.168.1.47' 000032.979|copy |3|01|Download of '192.168.1.47/3111-40000-001.updater.ld' FAILED on attempt 1 (addr 1 of 1) 000032.979|copy |3|01|transport res: 28 respCode 0. transport error: Timeout was reached. transport error buffer: connect() timed out!. 000032.979|copy |3|01|Making further download attempts for '192.168.1.47/3111-40000-001.updater.ld' 000032.979|copy |3|01|'ftp://jeftec:****@192.168.1.47/192.168.1.47/3111-40000-001.updater.ld' from '192.168.1.47' 000038.520|copy |3|01|Download of '192.168.1.47/3111-40000-001.updater.ld' FAILED on attempt 2 (addr 1 of 1) 000038.520|copy |3|01|transport res: 9 respCode 550. transport error: Access denied to remote resource. transport error buffer: Server denied you to change to the given directory.
Not knowing what instructions you followed and if you used FileZilla as instruction in the FAQ just leaves you with checking if you can download the files from another PC using the Username/Password combination you set for the server.
It seems to be happy to load the 00000000000.cfg
000038.771|copy |3|01|'ftp://jeftec:****@192.168.1.47/000000000000.cfg' from '192.168.1.47' 000038.950|copy |3|01|Download of '000000000000.cfg' succeeded on attempt 1 (addr 1 of 1)
SCANSOURCE COMMUNICATIONS sold this phone back in 30/05/2014 so it would mean PPI if you require Support from Polycom.
This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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