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Av
Occasional Contributor
Av
Posts: 3
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Need to reset Polycom SoundPoint IP 335 to default

I need to reset Polycom SoundPoint IP 335 to default. I bought a used phone and I have an account with phonebooth.com, but I can't get the pohone to work. Please help.

Polycom Employee & Moderator
SteffenBaierUK
Posts: 6,542
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Re: Need to reset Polycom SoundPoint IP 335 to default

Hello AV,

 

welcome to the Polycom Community.

 

Could I please encourage you to use the Community Search Function for further posts?

 

You could have found this Post => here <= and the FAQ covering "How can I reset / Factory default my Phones configuration?"

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

Above is necessary in order to track issue internally within Polycom.

Please ensure to always check the VoIP FAQ, Video Endpoint FAQ , PSTN FAQ or RPM FAQ

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.
Av
Occasional Contributor
Av
Posts: 3
0

Re: Need to reset Polycom SoundPoint IP 335 to default

The phone doesn't do anything when I push the menu button. I talked with phonebooth.com and they had me go into the setup and do the following:

 

Step 3: Configure Your Phone for Phonebooth Auto-provisioning

  1. On your phone select the "Menu" key or soft-key (I WASN'T ABLE TO PUSH THE MENU KEY, BUT WHEN I PUSHED 'SETUP' IT LET ME GO TO 'SET SHCP MENU' AND THE REST OF THEM TOO)
  2. Settings-->Advanced-->Admin Settings-->Network Configuration
  3. Set DHCP Menu-->set Boot Server to "Static" (you may need to push the right arrow key to scroll through the options)
  4. Set Server Menu-->Set the Server Type to "HTTP" (you may need to push the right arrow key to scroll through the options)
  5. Set Server Menu--> Set the Server Address to "pb2.bandwidth.com/device" (The "." is "*" and the "/" is varies based on model and firmware)
  6. Save Configuration - The phone should now reboot
  7. Please test to make sure the phone can make an outbound and inbound call with audio flowing in both directions.

I did that, but now the phone just keeps on cycling through in the following sequence:

  • Welcom!  10 seconds until boot
  • then it  says Waiting for nerwork to initiallize...
  • then Loading appication...
  • then Runnin "sip.Id"
  • then it sits there for a while then shuts off, flashes the polycom logo and starts over

What should I do?

Polycom Employee & Moderator
SteffenBaierUK
Posts: 6,542
0

Re: Need to reset Polycom SoundPoint IP 335 to default

Hello Av,

 

please see my reply in your new additional post => here <=

 

Regards

 

Steffen Baier

 

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

Above is necessary in order to track issue internally within Polycom.

Please ensure to always check the VoIP FAQ, Video Endpoint FAQ , PSTN FAQ or RPM FAQ

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.