Need to reset Polycom SoundPoint IP 335 to default

[Av]

I need to reset Polycom SoundPoint IP 335 to default. I bought a used phone and I have an account with phonebooth.com, but I can't get the pohone to work. Please help.

[SteffenBaierUK]

Hello AV,

welcome to the Polycom Community.

Could I please encourage you to use the Community Search Function for further posts?

You could have found this Post => here <= and the FAQ covering "How can I reset / Factory default my Phones configuration?"

Best Regards

Steffen Baier

Polycom Global Services

[Av]

The phone doesn't do anything when I push the menu button. I talked with phonebooth.com and they had me go into the setup and do the following:

Step 3: Configure Your Phone for Phonebooth Auto-provisioning

1. On your phone select the "Menu" key or soft-key (I WASN'T ABLE TO PUSH THE MENU KEY, BUT WHEN I PUSHED 'SETUP' IT LET ME GO TO 'SET SHCP MENU' AND THE REST OF THEM TOO)
2. Settings-->Advanced-->Admin Settings-->Network Configuration
3. Set DHCP Menu-->set Boot Server to "Static" (you may need to push the right arrow key to scroll through the options)
4. Set Server Menu-->Set the Server Type to "HTTP" (you may need to push the right arrow key to scroll through the options)
5. Set Server Menu--> Set the Server Address to "pb2.bandwidth.com/device" (The "." is "*" and the "/" is varies based on model and firmware)
6. Save Configuration - The phone should now reboot
7. Please test to make sure the phone can make an outbound and inbound call with audio flowing in both directions.

I did that, but now the phone just keeps on cycling through in the following sequence:

• Welcom!  10 seconds until boot
• then it  says Waiting for nerwork to initiallize...
• then Loading appication...
• then Runnin "sip.Id"
• then it sits there for a while then shuts off, flashes the polycom logo and starts over

What should I do?

[SteffenBaierUK]

Hello Av,

please see my reply in your new additional post => here <=

Regards

Steffen Baier

Polycom Global Services