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Occasional Visitor
Posts: 2
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VVX400 with expansion module / BLF slowing the phone when they are ringing

hello

 

I have 1 VVX 400 on latest version 5.6.0.17325 connect with a expansion module. ( reception phone )

 

I have 16 BLF on the expansion module. 6 of them are ringing at the same time as this phone on incomming calls. ( freepbx ring group ) 

 

when the phone is ringing ( other 6 phones are ringing as well and flashing on the expansion ) and we pickup the call, the phone act slow and the screen will show the call as answered only after 4 seconds.

 

the softkey for transfer will come after 4 seconds. if we unplug the expansion module the phone is no longer behaving that way.

If i remove the BLF that are ringing on the expansion module the phone stop behaving that way as well.

 

I am wondering if there is a limit on the VVX 400 CPU.

 

how can i fix this issue? 

 

 

Polycom Employee & Community Manager
Posts: 14,015
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Re: VVX400 with expansion module / BLF slowing the phone when they are ringing

Hello domlaz,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

May 12, 2016 Question:Are there any limitations on Hunt Group's or BLF / Busy Lamp Field?

Resolution: Please check => here <= 

 

I suggest you check against the above and if the issue still exist with the limits stated above not being used then get this into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 2
0

Re: VVX400 with expansion module / BLF slowing the phone when they are ringing

Hi

 

thanks for the reply

 

If I understand the manual, with a vvx 400 with the latest firmware i should be able to monitor a 24 monitored hunt group?

 

I am having 7 and it's overloading the phone already. should I use a vvx600?

 

thanks 

Highlighted
Polycom Employee & Community Manager
Posts: 14,015
0

Re: VVX400 with expansion module / BLF slowing the phone when they are ringing

Hello domlaz,

As suggested get this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.