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Access RealPresence Trio 8800 via Telnet / SSH

SOLVED
Harald
Frequent Visitor

Access RealPresence Trio 8800 via Telnet / SSH

Hi

We have some RealPresence Trio 8800 where the calendar is connected to our Exchange 2010 server. That is working fine – until we reboot the Exchange server. Then the phone get problems logging in to Exchange again – to solve it we have to manually reboot the phone.

I have now sorted out that I can activate Telnet by importing a configure file containing <removed by the moderator>.

That worked, and when I now use “telnet 192.168.8.58 1023” I am asked for the login name and password.

If I use the same password as I do when I log in as Admin via the WEB interface, I get “Connection to host lost.”

 

What I want to do is to fix the problem – the phone can not login to Exchange after the Exchange server robot. That can either be fixed by changing the Exchange setup in Trio 8800? (maybe - but i dont know how) or by rebooting the phone each night. Scheduled reboot can hopefully be done either by using a telnet / SSH reboot script.

Telnet access has been tested on a phone running firmware 5.5.2.11338.

 

If you have any info about how to:

1: Login via Telnet after it has been activated

2: How to activate and login via ssh

3: Command line commands available when logged in via telnet / ssh

It will be very appreciated if you can share the information here.

 

(I have already used a script to reboot HDX 7000/8000 and Group 500. Info which will make it possible to reboot the Trio 8800 will be very appreciated.)

 

Thanks in advance.

Br Harald

 

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Access RealPresence Trio 8800 via Telnet / SSH

Hello Harald,

welcome to the Polycom Community.

 

Unlike our Video Products the Voice products we offer do not have an API which can be controlled via Telnet or SSH.

 

End Users should not need to access Telnet and if they would it would be under specific Instructions from our support team.

 

There is no way to reboot the unit via Telnet.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Reboot the Phone remotely or via the Web Interface

Resolution: Please check => here <=

 

The above describes the official possible methods.

 

I would suggest you get this into our support team to look at the actual issue rather than the solution you would like to use as this is not a sustainable solution.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

 

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Access RealPresence Trio 8800 via Telnet / SSH

Hello Harald,

welcome to the Polycom Community.

 

Unlike our Video Products the Voice products we offer do not have an API which can be controlled via Telnet or SSH.

 

End Users should not need to access Telnet and if they would it would be under specific Instructions from our support team.

 

There is no way to reboot the unit via Telnet.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Reboot the Phone remotely or via the Web Interface

Resolution: Please check => here <=

 

The above describes the official possible methods.

 

I would suggest you get this into our support team to look at the actual issue rather than the solution you would like to use as this is not a sustainable solution.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

 

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2