Hello,
I have several Polycom VVX 601 phones with Skype for Business. Users have connected Jabra 930 (Certified Skype ) USB headsets to the Polycom phone and I can say that they are working fine with one exception from time to time and this is randomly when pressing the Jabra headset button doesn't pick-up/hang-up the call just switches between headset and speakerphone.
For example when a call comes in and they press on Jabra headset button to answer the call, then this button instead of picking up the call he is switching between headset and speakerphone.
Devices:
Phone model VVX601
Jabra Headset 930 GN Skype for Business USB connection;
Best,
GIP
Hello @GIP ,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Phone information:
Phone Information
Phone Model VVX 601
MAC Address 64:16:7F:0A:99:72 IP
Mode IPv4
UC Software Version 5.8.2.4732
Updater Version 5.9.6.10658
Phone configuration:
<?xml version="1.0" encoding="UTF-8" standalone="yes"?> <!-- Application SIP Grande2 5.8.2.4732 07-Nov-18 02:00 --> <!-- Created 03-04-2019 09:28 --> <PHONE_BACKUP> <DEVICE_SETTINGS device.set="1" device.auth.localUserPassword.set="0" device.tr069.cpe.password.set="0" device.tr069.acs.password.set="0" device.pacfile.password.set="0" device.net.dot1x.password.set="0" device.wifi.wpa2Ent.password.set="0" device.wifi.psk.key.set="0" device.wifi.psk.key="" device.wifi.wep.key4.set="0" device.wifi.wep.key4="" device.wifi.wep.key3.set="0" device.wifi.wep.key3="" device.wifi.wep.key2.set="0" device.wifi.wep.key2="" device.wifi.wep.key1.set="0" device.wifi.wep.key1="" device.prov.lyncDeviceUpdatePassword.set="0" device.auth.localAdminPassword.set="0" device.logincred.pin.set="0" device.logincred.password.set="0" device.prov.password.set="0" device.baseProfile.set="1" device.baseProfile="Lync" device.prov.serverType.set="1" device.prov.serverType="FTP" device.dhcp.enabled.set="1" device.dhcp.enabled="1" device.net.enabled.set="1" device.net.enabled="1" device.net.ipAddress.set="1" device.net.ipAddress="0.0.0.0" device.net.subnetMask.set="1" device.net.subnetMask="255.0.0.0" device.net.IPgateway.set="1" device.net.IPgateway="0.0.0.0" device.net.ipStack.set="1" device.net.ipStack="V4Only" device.net.preferredNetwork.set="1" device.net.preferredNetwork="V6" device.net.ipv6AddrDisc.set="1" device.net.ipv6AddrDisc="DHCP" device.net.ipv6PrivacyExtension.set="1" device.net.ipv6PrivacyExtension="EUI64" device.net.ipv6Address.set="1" device.net.ipv6Address="::" device.net.ipv6ULAAddress.set="1" device.net.ipv6ULAAddress="::" device.net.ipv6LinkAddress.set="1" device.net.ipv6LinkAddress="::" device.net.ipv6Gateway.set="1" device.net.ipv6Gateway="::" device.net.vlanId.set="1" device.net.vlanId="" device.net.cdpEnabled.set="1" device.net.cdpEnabled="1" device.net.lldpEnabled.set="1" device.net.lldpEnabled="1" device.net.lldpCapabilitiesRequired.set="1" device.net.lldpCapabilitiesRequired="1" device.net.lldpFastStartCount.set="1" device.net.lldpFastStartCount="5" device.net.etherVlanFilter.set="1" device.net.etherVlanFilter="1" device.net.etherStormFilter.set="1" device.net.etherStormFilter="1" device.net.etherStormFilterPpsValue.set="1" device.net.etherStormFilterPpsValue="38" device.net.icmp.echoRepliesMask.set="1" device.net.icmp.echoRepliesMask="1" device.net.etherModeLAN.set="1" device.net.etherModeLAN="Auto" device.net.etherModePC.set="1" device.net.etherModePC="Auto" device.dhcp.dhcpVlanDiscUseOpt.set="1" device.dhcp.dhcpVlanDiscUseOpt="Fixed" device.dhcp.dhcpVlanDiscOpt.set="1" device.dhcp.dhcpVlanDiscOpt="129" device.dhcp.dhcpv6VlanDiscOpt.set="1" device.dhcp.dhcpv6VlanDiscOpt="1" device.dhcp.bootSrvUseOpt.set="1" device.dhcp.bootSrvUseOpt="CustomAndDefault" device.dhcp.bootSrvOpt.set="1" device.dhcp.bootSrvOpt="161" device.dhcp.bootSrvOptType.set="1" device.dhcp.bootSrvOptType="String" device.dhcp.option60Type.set="1" device.dhcp.option60Type="ASCII" device.prov.upgradeServer.set="1" device.prov.upgradeServer="http://downloads.polycom.com/voice/software/UC_Software_5_8_2_release_sig_split/" device.prov.serverName.set="1" device.prov.serverName="" device.prov.user.set="1" device.prov.user="PlcmSpIp" device.prov.redunAttemptLimit.set="1" device.prov.redunAttemptLimit="3" device.prov.redunInterAttemptDelay.set="1" device.prov.redunInterAttemptDelay="1" device.prov.maxRedunServers.set="1" device.prov.maxRedunServers="8" device.prov.AutoProvEnabled.set="1" device.prov.AutoProvEnabled="0" device.prov.networkEnvironment.set="1" device.prov.networkEnvironment="1" device.prov.tagSerialNo.set="1" device.prov.tagSerialNo="0" device.cma.mode.set="1" device.cma.mode="Disabled" device.cma.serverName.set="1" device.cma.serverName="" device.cma.disableTlsForDebug.set="1" device.cma.disableTlsForDebug="0" device.ntlm.versionMode.set="1" device.ntlm.versionMode="v2" device.logincred.user.set="1" device.logincred.user="xxxxx@xxxxxx.com" device.logincred.domain.set="1" device.logincred.domain="" device.logincred.extension.set="1" device.logincred.extension="" device.sec.TLS.OCSP.enabled.set="1" device.sec.TLS.OCSP.enabled="0" device.sec.TLS.FIPS.enabled.set="1" device.sec.TLS.FIPS.enabled="0" device.sec.TLS.protocol.dot1x.set="1" device.sec.TLS.protocol.dot1x="TLSv1_0" device.sec.TLS.protocol.syslog.set="1" device.sec.TLS.protocol.syslog="TLSv1_0" device.sec.TLS.protocol.prov.set="1" device.sec.TLS.protocol.prov="TLSv1_0" device.sec.TLS.profile.cipherSuiteDefault1.set="1" device.sec.TLS.profile.cipherSuiteDefault1="1" device.sec.TLS.profile.cipherSuite1.set="1" device.sec.TLS.profile.cipherSuite1="" device.sec.TLS.profile.caCertList1.set="1" device.sec.TLS.profile.caCertList1="All" device.sec.TLS.profile.deviceCert1.set="1" device.sec.TLS.profile.deviceCert1="Builtin" device.sec.TLS.profile.cipherSuiteDefault2.set="1" device.sec.TLS.profile.cipherSuiteDefault2="1" device.sec.TLS.profile.cipherSuite2.set="1" device.sec.TLS.profile.cipherSuite2="" device.sec.TLS.profile.caCertList2.set="1" device.sec.TLS.profile.caCertList2="All" device.sec.TLS.profile.deviceCert2.set="1" device.sec.TLS.profile.deviceCert2="Builtin" device.sec.TLS.syslog.strictCertCommonNameValidation.set="1" device.sec.TLS.syslog.strictCertCommonNameValidation="1" device.sec.TLS.profileSelection.syslog.set="1" device.sec.TLS.profileSelection.syslog="PlatformProfile1" device.sec.TLS.prov.strictCertCommonNameValidation.set="1" device.sec.TLS.prov.strictCertCommonNameValidation="1" device.sec.TLS.profileSelection.provisioning.set="1" device.sec.TLS.profileSelection.provisioning="PlatformProfile1" device.sec.TLS.dot1x.strictCertCommonNameValidation.set="1" device.sec.TLS.dot1x.strictCertCommonNameValidation="1" device.sec.TLS.profileSelection.dot1x.set="1" device.sec.TLS.profileSelection.dot1x="PlatformProfile1" device.sec.coreDumpEncryption.enabled.set="1" device.sec.coreDumpEncryption.enabled="1" device.syslog.serverName.set="1" device.syslog.serverName="" device.syslog.transport.set="1" device.syslog.transport="UDP" device.syslog.facility.set="1" device.syslog.facility="16" device.syslog.renderLevel.set="1" device.syslog.renderLevel="4" device.syslog.prependMac.set="1" device.syslog.prependMac="0" device.sntp.serverName.set="1" device.sntp.serverName="time.windows.com" device.sntp.gmtOffset.set="1" device.sntp.gmtOffset="3600" device.sntp.gmtOffsetcityID.set="1" device.sntp.gmtOffsetcityID="54" device.dns.serverAddress.set="1" device.dns.serverAddress="0.0.0.0" device.dns.altSrvAddress.set="1" device.dns.altSrvAddress="0.0.0.0" device.dns.domain.set="1" device.dns.domain="" device.hostname.set="1" device.hostname="" device.em.power.set="1" device.em.power="1" device.prov.ztpEnabled.set="1" device.prov.ztpEnabled="0" device.prov.curlPartialFileError.enabled.set="1" device.prov.curlPartialFileError.enabled="0" device.prov.lyncDeviceUpdateEnabled.set="1" device.prov.lyncDeviceUpdateEnabled="0" device.prov.lyncDeviceUpdateUser.set="1" device.prov.lyncDeviceUpdateUser="" device.prov.lyncDeviceUpdateDomain.set="1" device.prov.lyncDeviceUpdateDomain="" device.prov.lyncDeviceUpdateExtension.set="1" device.prov.lyncDeviceUpdateExtension="" device.prov.lyncDeviceUpdatePin.set="1" device.prov.lyncDeviceUpdatePin="" device.prov.lyncDeviceUpdateCredentialType.set="1" device.prov.lyncDeviceUpdateCredentialType="1" device.wifi.enabled.set="1" device.wifi.enabled="0" device.wifi.dhcpEnabled.set="1" device.wifi.dhcpEnabled="1" device.wifi.ipAddress.set="1" device.wifi.ipAddress="0.0.0.0" device.wifi.subnetMask.set="1" device.wifi.subnetMask="255.0.0.0" device.wifi.ipGateway.set="1" device.wifi.ipGateway="0.0.0.0" device.wifi.ipStack.set="1" device.wifi.ipStack="V4Only" device.wifi.preferredNetwork.set="1" device.wifi.preferredNetwork="V6" device.wifi.ipv6AddrDisc.set="1" device.wifi.ipv6AddrDisc="DHCP" device.wifi.ipv6PrivacyExtension.set="1" device.wifi.ipv6PrivacyExtension="EUI64" device.wifi.ipv6Address.set="1" device.wifi.ipv6Address="::" device.wifi.ipv6ULAAddress.set="1" device.wifi.ipv6ULAAddress="::" device.wifi.ipv6LinkAddress.set="1" device.wifi.ipv6LinkAddress="::" device.wifi.ipv6Gateway.set="1" device.wifi.ipv6Gateway="::" device.wifi.ssid.set="1" device.wifi.ssid="" device.wifi.ccxMandatory.set="1" device.wifi.ccxMandatory="0" device.wifi.acMandatory.set="1" device.wifi.acMandatory="0" device.wifi.dot11n.enabled.set="1" device.wifi.dot11n.enabled="1" device.wifi.securityMode.set="1" device.wifi.securityMode="None" device.wifi.wep.authType.set="1" device.wifi.wep.authType="OpenSystem" device.wifi.wep.keyLength.set="1" device.wifi.wep.keyLength="40bit" device.wifi.wep.defaultKey.set="1" device.wifi.wep.defaultKey="1" device.wifi.wep.encryptionEnabled.set="1" device.wifi.wep.encryptionEnabled="1" device.wifi.psk.keyType.set="1" device.wifi.psk.keyType="1" device.wifi.wpa2Ent.method.set="1" device.wifi.wpa2Ent.method="EAP-PEAPv0-MSCHAPv2" device.wifi.wpa2Ent.user.set="1" device.wifi.wpa2Ent.user="PlcmSpIp" device.wifi.wpa2Ent.anonid.set="1" device.wifi.wpa2Ent.anonid="PlcmSpIp" device.wifi.wpa2Ent.caCert.name.set="1" device.wifi.wpa2Ent.caCert.name="" device.wifi.wpa2Ent.clientCert.name.set="1" device.wifi.wpa2Ent.clientCert.name="" device.wifi.wpa2Ent.eapFast.inBandProv.set="1" device.wifi.wpa2Ent.eapFast.inBandProv="0" device.wifi.wpa2Ent.roaming.set="1" device.wifi.wpa2Ent.roaming="OKC" device.wifi.radio.regulatoryDomain.set="1" device.wifi.radio.regulatoryDomain="0" device.wifi.radio.band2_4GHz.enable.set="1" device.wifi.radio.band2_4GHz.enable="1" device.wifi.radio.band5GHz.enable.set="1" device.wifi.radio.band5GHz.enable="1" device.net.dot1x.enabled.set="1" device.net.dot1x.enabled="0" device.net.dot1x.method.set="1" device.net.dot1x.method="EAP-MD5" device.net.dot1x.identity.set="1" device.net.dot1x.identity="" device.net.dot1x.anonid.set="1" device.net.dot1x.anonid="" device.net.dot1x.eapFastInBandProv.set="1" device.net.dot1x.eapFastInBandProv="0" device.ipv6.icmp.genDestUnreachable.set="1" device.ipv6.icmp.genDestUnreachable="1" device.ipv6.icmp.echoReplies.set="1" device.ipv6.icmp.echoReplies="1" device.ipv6.icmp.ignoreRedirect.set="1" device.ipv6.icmp.ignoreRedirect="1" device.ipv6.icmp.txRateLimiting.set="1" device.ipv6.icmp.txRateLimiting="1000" device.feature.tr069.enabled.set="1" device.feature.tr069.enabled="0" device.tr069.acs.url.set="1" device.tr069.acs.url="" device.tr069.acs.username.set="1" device.tr069.acs.username="PlcmSpIp" device.tr069.cpe.username.set="1" device.tr069.cpe.username="PlcmSpIp" device.tr069.periodicInform.enabled.set="1" device.tr069.periodicInform.enabled="0" device.tr069.periodicInform.interval.set="1" device.tr069.periodicInform.interval="18000" device.tr069.upgradesManaged.enabled.set="1" device.tr069.upgradesManaged.enabled="0" device.tr069.upgradeUrl.set="1" device.tr069.upgradeUrl="" device.tr069.upgradeStatus.set="1" device.tr069.upgradeStatus="DontUpgrade" device.auxPort.enable.set="1" device.auxPort.enable="1" device.theme.set="1" device.theme="Classic" device.icmp.ipv4IcmpIgnoreRedirect.set="1" device.icmp.ipv4IcmpIgnoreRedirect="1" device.spProfile.set="1" device.spProfile="Default" device.mac.hide.set="1" device.mac.hide="0" device.pcc.enabled.set="1" device.pcc.enabled="0" device.pcc.url.set="1" device.pcc.url="" device.da.enabled.set="1" device.da.enabled="0" device.serial.enable.set="1" device.serial.enable="0" /> <CONFIG_FILES device.prov.serverName="" device.prov.serverName.set="1" device.prov.ztpEnabled="0" device.prov.ztpEnabled.set="1" device.set="1" /> <PHONE_LOCAL call.defaultTransferType="Consultative" exchange.meeting.reminderEnabled="0" feature.flexibleLineKey.enable="1" httpd.cfg.enabled="1" httpd.enabled="1" lcl.datetime.time.24HourClock="1" np.normal.ringing.toneVolume.chassis="6" pres.idleTimeout.offHours.period="120" pres.idleTimeout.officeHours.period="480" up.analogHeadsetOption="2" up.headsetMode="1" reg.1.address="xxxxx@xxxxxx.com" reg.1.auth.loginCredentialType="usernameAndPassword" /> <CALL_SERVER log.level.change.afe="2" log.level.change.app1="2" log.level.change.auth="2" log.level.change.btoe="2" log.level.change.dpair="2" log.level.change.ec="2" log.level.change.ice="0" log.level.change.nisvc="2" log.level.change.pps="1" log.level.change.proxy="2" log.level.change.rssvc="2" log.level.change.sip="2" log.level.change.so="2" log.level.change.tickt="0" log.level.change.wad="2" tcpIpApp.ice.turn.callAdmissionControl.enabled="1" tcpIpApp.ice.turn.server="xxxx.xxxxxx.com" tcpIpApp.ice.turn.tcpPort="443" tcpIpApp.ice.turn.udpPort="3478" msg.mwi.1.callBack="sip:xxxxx@xxxxxx.com;opaque=app:voicemail" msg.mwi.1.callBackMode="contact" reg.1.ice.turn.callAdmissionControl.enabled="1" reg.1.srtp.enable="1" reg.1.srtp.offer="1" reg.1.srtp.require="0" /> <WEB lync.provisionDeviceParams.enabled="0" up.ringer.minimumVolume="0" voice.volume.persist.headset="1" voice.volume.persist.usbHeadset="1" /> </PHONE_BACKUP>
Please find the information about the phone
Phone Information
Phone Model VVX 601
Part Number 3111-48600-001 Rev:A
MAC Address 64:16:7F:0A:99:72
UC Software Version 5.8.2.4732
Updater Version 5.9.6.10658
Camera Software Version VVX Camera is not connected
Hello @GIP ,
UC Software 5.8.2 is no longer the latest software. I can only suggest to use UC Software 5.9.1 or at least UC Software 5.8.3 instead.
If this still shows the issue please contact Ingram Micro Distribution GmbH who sold the phone back in 13/03/2018
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier