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Host requires authentication

drrandolph
Occasional Visitor

Host requires authentication

Connecting to SIP, but not to Exchange.

We have verified the credentials are correct. 

Polycom 8800

UC Software Version   5.4.5.9111

 

0713171534|cfg  |4|00|RT|SIP is setting Login Credentials to valid
0713171534|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0713171534|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0713171534|dns  |5|00|Not adding DNS Querie name:McDonnellLyncPool.fbmisdom.fbanks.com sDomain:fbmisdom.fbanks.com
0713171534|dns  |5|00|Not adding DNS Querie name:mcdonnelllyncpool.fbmisdom.fbanks.com sDomain:fbmisdom.fbanks.com
0713171534|so   |*|00|Using TCP IP Media Port, configured initial RTP port 50020
0713171534|so   |*|00|Using TCP IP Video Port, configured initial RTP port 58000
0713171534|dns  |5|00|Not adding DNS Querie name:mcdonnelllyncpool.fbmisdom.fbanks.com sDomain:fbmisdom.fbanks.com
0713171534|dns  |5|00|Not adding DNS Querie name:mcdonnelllyncpool.fbmisdom.fbanks.com sDomain:fbmisdom.fbanks.com
0713171534|dns  |5|00|Not adding DNS Querie name:mcdonnelllyncpool.fbmisdom.fbanks.com sDomain:fbmisdom.fbanks.com
0713171534|cfg  |4|00|Prov|Could not download file 0004f2fdc49c-web.cfg
0713171534|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
0713171534|cfg  |4|00|Prov|Update configuration failed
0713171534|dns  |5|00|Not adding DNS Querie name:McDonnellLyncPool.fbmisdom.fbanks.com sDomain:fbmisdom.fbanks.com
0713171535|pgui |4|00|CSoapTransaction error = Host requires authentication (204)
0713171535|pgui |4|00|'contacts' service authentication failed.
0713171535|pgui |4|00|New credentials needed for accessing Exchange Web Services, deactivating to wait for new credentials
0713171535|pgui |4|00|CSoapTransaction error = Operation canceled (5)
0713171535|pgui |4|00|'contacts' Service CSoapTransaction network error = Operation canceled (5) while requesting URL 'https://outlook.office365.com/EWS/Exchange.asmx'
0713171535|pgui |4|00|CSoapTransaction::onFinished() called for old reply
0713171535|app1 |4|00|EC has failed to authenticate with server
0713171535|pgui |4|00|New credentials needed for accessing Exchange Web Services, deactivating to wait for new credentials
0713171535|app1 |4|00|EC has failed to authenticate with server
Message 1 of 14
13 REPLIES 13
SteffenBaierUK
Polycom Employee & Community Manager

Re: Host requires authentication

Hello drrandolph,

welcome to the Polycom Community.

 

First you are not using the latest software version, UC Software 5.4.5.9188_RevAC is the latest.

 

The 2nd question is this Skype for Business or a SIP Installation?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 14
drrandolph
Occasional Visitor

Re: Host requires authentication

We have on-prem Skype 2013 and O365 Exchange

Message 3 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: Host requires authentication

Hello drrandolph,

The community's Skype for Business FAQ contains this post here:


Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

I suggest you follow the Exchange troubleshooting instructions and if this fails please contact SCANSOURCE COMMUNICATIONS for Level 1 support. They can also open a service ticket with Polycom.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 14
drrandolph
Occasional Visitor

Re: Host requires authentication

I updated to 9188 with the same result.

Message 5 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: Host requires authentication


@SteffenBaierUK wrote:


Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

 

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 14
YadwinderMehal
Visitor

Re: Host requires authentication

Hi There, I am also getting exactly same issue, is there any fix ? Thanks,
Message 7 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: Host requires authentication

Hello @YadwinderMehal ,

 

Welcome to the Poly Community.

 

The post you replied to is from 2017 so most likely, using a currently supported software was already addressed.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 14
YadwinderMehal
Visitor

Re: Host requires authentication

Hi There, Thanks for responding my message, Please find the below details : Software Version : UC 5.9.2.3446 Phone Model : Polycom VVX311 Platform :Skype for Business on Premise Attached the log file.
Message 9 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: Host requires authentication

Hello @YadwinderMehal 

 

the log snippet you decided to attach is from the 13/01/2020. You did not let us known if this is a day 1 issue as requested and neither did you attach a backup.

 

You are also not using a currently supported software like UC Software 5.9.5.

 

The quickest way to get information is to work with your Poly reseller as they can open a service ticket as they may need to do this for you.


End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 14