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SfB Cannot Login VVX 411

Occasional Visitor

Re: SfB Cannot Login VVX 411

I have exactly the same problem with the same hardware. Does anyone know when SfB will update there end to support v6.1+ Im using VX411 phones. Works ok on 5.9.3
Message 11 of 12
Polycom Employee & Community Manager

Re: SfB Cannot Login VVX 411

Hello @richsmif ,


Welcome to the Poly Community.


Our Partner Microsoft has not validated UC Software 6.0.0 or 6.1.0 via their 3PIP program. This means these Software versions will not be able to sign in to Skype for Business Online.


A working firmware is 5.9.3 which is available and can be used.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 12