The company I work for ordered at least thirty Polycom phones a few months ago which are all working fine.... but they forgot to order one for our warehouse area.
After I pointed that out…. the CFO ordered an additional phone (model: VVX 401).
I have connected it to power and our network and it has a valid IP address. I CAN ping it on our network and our domain controller can see it just fine.... but it is not working correctly.... I cannot make outgoing calls or receive incoming calls.
And I can NOT connect to the phone using any web browser (I.E., Edge, Chrome, etc.)
I found the Polycom support pages for this VVX 401 model and I located:
1) The User guide (which explains how to USE the phone… its basic functions.)
2) The Admin guide (which has a LOT of advanced information which does us ABSOLUTELY NO good at all.)
3) The nice Quick guides (explaining all the controls and buttons on the phone)
But.... NO WHERE was a "Set Up" or "Initial Configuration" guide????
We do NOT have a "SIP" server to automatically pull the settings from on our premises.
I believe I need to “register” the phone…. but I am not even sure about that???
Anyway…. If someone can give me the URL for an actual Setup manual that would be great…. Or outline the steps that I need to follow to get this phone to work.
Thanks in advance (smile)
This is an update on my above post......
With some additional searching I found out that it is necessary to add “https://“ in front of the IP address of the phone that you want to administer with a web browser.
So in other words.... once your Polycom phone has an IP address you would enter:
https://xxx.xxx.xxx.xxx (xxx = IP address that DHCP has given your phone.)
Using your favorite web browser. And of course you have to be on the same LAN as your phone.
I was then able to get to the log in page giving a choice to log on as “Admin” or “User”.
Now the problem is (as numerous other people have run into)...... no matter what password I enter it says “Invalid Password”. I have tried “456” (which is supposed to be what it is AND “456” DOES work directly on the phone).... I have also tried a BLANK password and “123”..... but no go.
Please don’t reply with “Well 456 is the password that it is supposed to be.” I understand that...... I was VERY careful when I entered the password..... even completely resetting the phone between attempts....... 456 works just fine when at the phone but NOT when using a web browser.
Also.... I have never changed the password.
So.... please I hope someone has found a solution to this issue..... there are MANY people with this same issue.
Thanks in advance (smile)
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