Trio 8800 v5.5.4.2255 shows details of a meeting supposed to be private

[Leprechaun]

Hello,

According to this FAQ, I uploaded the config file onto our Trio, but this didn't make any change, the phone still displays all the meeting info although the meeting was set as "private" in Office 365. See the code below.

<?xml version="1.0" standalone="yes"?>
<!-- Change the way Exchange Calendar Meeting Displays are shown -->
<!-- Possible values are 0 or 1 Default is shown below -->
<!-- exchange.meeting.private.enabled 			Enable / Disable the privacy feature-->
<!-- exchange.meeting.private.promptForPIN		1	Prompt for a PIN 					-->
<!-- exchange.meeting.private.showAttendees		0	Show Attendees						-->
<!-- exchange.meeting.private.showDescription	0	Show the Meeting Description		-->
<!-- exchange.meeting.private.showLocation		0	Show the Meeting Location			-->
<!-- exchange.meeting.private.showMoreActions	1	Show the Meeting More Actions		-->
<!-- exchange.meeting.private.showOrganizer		1	Show the Meeting Organizer			-->
<!-- exchange.meeting.private.showSubject	 	0	Show the Meeting Subject				-->
<test exchange.meeting.private.enabled="1"
	exchange.meeting.private.promptForPIN="0"
	exchange.meeting.private.showAttendees="0"
	exchange.meeting.private.showDescription="0"
	exchange.meeting.private.showLocation="0"
	exchange.meeting.private.showMoreActions="0"
	exchange.meeting.private.showOrganizer="1"
	exchange.meeting.private.showSubject="0" />

I tried rebooting the device after, but this didn't help. I noticed the FAQ was written more than a year and a half ago. Did something change meanwhile, maybe? 

Thanks!

[SteffenBaierUK · Accepted solution]

Hello @Leprechaun,

welcome to the Polycom Community.

Its always useful to double check against the backup of a unit rather than simply trusting a configuration.

I briefly tested this against the currently latest and supported software 5.7.1.4095 and if set as private no details are shown when using the factory defaults.

I would suggest to update the unit and re-test and double check the configuration and if it still fails open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Leprechaun]

Thanks, I contacted support.