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VVX - Lock Code Lost - Reset

SOLVED
Sean.Stanley66
Regular Advisor

VVX - Lock Code Lost - Reset

Is there any sophisticated way to reset a lock code if a user forgot it?

Initial thought is to either reset the phone or sign the user out from the web UI.

 

VVX 5.9 FW

Signed into Teams using 3PIP Gateway

 

 

Thanks

Sean

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX - Lock Code Lost - Reset

Hello @Sean.Stanley66 ,

 

Welcome back to the Poly Community.

 

From our Skype FAQ here:

 

Jun 02, 2016 Question:How can I disable the Skype for Business lock Policies for Poly phones?

Resolution: Please check => here <= 

 

If you import the Disable the Lock CFG the Lock will be disabled. You can then change the CFG and re-enable the Lock so the user gets prompted to enter a new Lock code:

<?xml version="1.0" standalone="yes"?>
<!-- Disable the Lync / Skype Server Phone Lock functionality -->
<changes>
<test  feature.deviceLock.enable="1" />
</changes>

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX - Lock Code Lost - Reset

Hello @Sean.Stanley66 ,

 

Welcome back to the Poly Community.

 

From our Skype FAQ here:

 

Jun 02, 2016 Question:How can I disable the Skype for Business lock Policies for Poly phones?

Resolution: Please check => here <= 

 

If you import the Disable the Lock CFG the Lock will be disabled. You can then change the CFG and re-enable the Lock so the user gets prompted to enter a new Lock code:

<?xml version="1.0" standalone="yes"?>
<!-- Disable the Lync / Skype Server Phone Lock functionality -->
<changes>
<test  feature.deviceLock.enable="1" />
</changes>

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 6
Sean.Stanley66
Regular Advisor

Re: VVX - Lock Code Lost - Reset

Thank you Steffen.

 

I'll try it out.  We are dealing with the fact that we disable device lock and provisioning from SfB online/Teams turns it back on.  In this case though I think this will work to resolve our immediate issue.

 

Thanks again

Sean

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX - Lock Code Lost - Reset

Hello @Sean.Stanley66 

 

unsure if you know this already but I personally would always prevent Skype for Business changing anything:

 

Jul 31, 2017 Question: How can I prevent a Poly VVX Phone or a Poly Trio to accept some settings automatically via Skype for Business and/or Office365?

Resolution: Please check this post => here <=

 

Including the Logging:

 

If unable to do so please download the attached Skype_server_log_setting_enabled_OFf.zip file, Unzip the file and import via the Web Interface Utilities > Import & Export Configuration > Import Configuration

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Sean.Stanley66
Regular Advisor

Re: VVX - Lock Code Lost - Reset

Thanks, this is actually what I've been looking for.

 

Still trying to figure out the e911 emergency services and why it get provisioned to "disabled"

Message 5 of 6
rgsteele
Valued Contributor

Re: VVX - Lock Code Lost - Reset

To prevent the Teams 3PIP Gateway from enforcing a lock code on your devices, use the Set-CsUcPhoneConfiguration command from the Teams PowerShell module to disable it, e.g.

 

Install-Module MicrosoftTeams     # if you don't have the module installed already 
                                  # requires an elevated PS session, i.e. "Run as admin"
Import-Module MicrosoftTeams 
Import-PSSession(New-CSOnlineSession)
Get-CsUcPhoneConfiguration        # confirm that EnforcePhoneLock is currently true
Set-CsUcPhoneConfiguration -EnforcePhoneLock $false
Get-CsUcPhoneConfiguration        # confirm that EnforcePhoneLock has changed to false

 

Message 6 of 6