trio 8800 Issue during sharing a video

[almas7]

We are facing issues during a skype for business meeting when there is a Trio:

partecipants can't listen audio of a video shared via power point.

We have tested People+Content IP also, but partecipants can listen audio only (in the user guide attached there is written "People+Content IP provides video-only content. No audio is shared"

[SteffenBaierUK]

Hello @almas7,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP, Skype for Business, Lync)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Apr 1, 2016 Question: Can a Polycom Visual+ / Polycom Trio 8800/8500 receive PowerPoint Files and/or Whiteboard?

Resolution: This is at present not supported.

Feb 21, 2018 Question: Can a Polycom Trio share content into a conference using People+Content, AirPlay, Miracast or the Pano App ?

Resolution: No content is only for a local screen

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[almas7]

Hi @SteffenBaierUK,

as follows details required:

- Software : 5.5.4.2255

- Phone Model : Trio 8800

- Call Platform : Skype for Business

Furthermore end user asks info about the following options of Audio Settings :

- Automatic

- Based on call type

- Phone speakers

Now Phone speakers is set. 

Can we fix the issue of video sharing with one of these audio settings?

Please let me know if video sharing is supported with Polycom Trio 8800

[almas7 · Accepted solution]

Hi,

end user would know if video sharing is supported by Polycom Trio 8800.

Otherwise we should search another way to do it.