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Polycom RealConnect Activation Error

Theoter
Occasional Contributor
‎07-04-2019 06:32 AM
‎07-04-2019 06:32 AM

Polycom RealConnect Activation Error

I get this error when I try to Activate Polycom Realconnect License for 0365 and Teams. It Keep throwing " An unknown error has occured". This happens once i put in my credentials for the office 365 Global Admin. Anyone encountered this.

 

 

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎07-05-2019 04:18 AM
‎07-05-2019 04:18 AM

Re: Polycom RealConnect Activation Error

Hello @Theoter ,

 

welcome to the Poly Community.


Please contact our Support Team in your >Region<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Theoter
Occasional Contributor
‎07-09-2019 07:14 AM
‎07-09-2019 07:14 AM

Re: Polycom RealConnect Activation Error

Any Update from anyone on this?. Support seems to be rerouting me Sales Engineers as the License Is in Trial

 

Or is it that the Realconnect Service For Teams is not supported in Nigeria.

 

 

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jschertz
Polycom Employee
Polycom Employee
‎07-15-2019 06:42 AM
‎07-15-2019 06:42 AM

Re: Polycom RealConnect Activation Error

I have not seen this error before but if your account is a Global Admin for it's O365 tenant than that should be working.  Please reach out directly to your Poly sales contacts for assistance with trial licenses.

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Jeff Schertz - Principal Microsoft Solutions Architect [Blog]
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Theoter
Occasional Contributor
‎07-15-2019 06:52 AM
‎07-15-2019 06:52 AM

Re: Polycom RealConnect Activation Error

@jschertz,

 

Thanks for your response. Looks like The service is not available in the African Region. I provisioned a tenant in the US region and noticed it worked flawlessly. See attached screenshots

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