My understanding is the Trio's dont need to be signs up to Poly OTD cloud service as the logic resides on the device.
I just logged into my otd portal and clicked on the add device button. Trio is definitely a choice. If OTD doesn't know how to talk to your Trio - I'm not sure how meeting requests will be properly routed into RealConnect/Teams. That's probably why you are still getting the SFB entries.
Take a look at the jpg I'm posting with this reply.
Looking at the very helpful blogs from Jeff Schertz, the Trio shoulld be able to handle the OTD logic locally in the 'Hybrid' configuration of Skype for Business and RealConnect/Teams.
It looks like a couple of settings are not being stored correctly on the web import. If I perform an import then export of the recommended settings, the following are not returned in the export:
Is that because both settings are at their default values?
Default values taken form here:
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Jan 14, 2015 Question: Finding the default values for configuration parameters for Polycom Phones?
Resolution: Please check => here <=
The official next steps have been outlined already.
Thanks Steffen, not quite sure what was what I was asking. I was asking if the reason the values are not returned in the export is because they are the defaut values?
If its due to another reason that may suggest the two missing values in the export are maybe not being written on the import, which is possibly causing my problem.
we do not backup default values. This will be my last comment as this should come into support.
Did you manage to solve this issue?
I had the same issue, but fixed it: you probably need to change your calendar processing, so that the body of the invite is also in the meeting room.
Set-CalendarProcessing -Identity firstname.lastname@example.org -AutomateProcessing AutoAccept -AddOrganizerToSubject $true -AllowConflicts $false -DeleteComments $false -DeleteSubject $true -RemovePrivateProperty $false
The important parameter is the "Deletecomments". If that is set to $true, it will delete the body of your meeting (including the RC details). Do note, If set to $false, the body will be visible for everybody.
But this solved it for me, OTD works after that.