Provide the exact Software Version of your Phone / 5.9.1.0615
Provide the Phone Model VVX-401
Provide the Call Platform / Skype for Business
The issue we have is users who are not in the main office when we go into the web consule and set the Provisioning Server User Name / Password they for some reason are reverting to the default username and password. Why are the changes we make not staying? Is there a line we need to add to our cfg to hard set the username and password for the provisioning server?
Hello @LRose ,
welcome back to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
A question would for example be if this is an on premise Skype for Business or Skype for Business online?
Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?
Jul 31, 2017 Question:How can I prevent a Polycom VVX Phone or a Polycom Trio to accept some settings automatically via Skype for Business and/or Office365?
Resolution: Please check this post => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.