We are having issues with new VVX 501 Phones and Skype for business connection. in some offices the devices will authenticate without issues, but in other locations the devices will hang on authentication after for password in the skype client. log file for one such device is attached
Polycom UC software version: 126.96.36.19978
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Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?
Resolution: Have a look => here <=
As an example the logging levels to troubleshoot registration or BToE issue need at least Debug overall and Debug for SIP and BToE
Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings ?
Resolution: Please check => here <= for details
Looking at the logs provided I see 29 failed registrations:
1114094425|sip |3|00|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 480 resp 10 timeout(0xb62875a8)
All of these fail with this:
1114094508|sip |2|00|MakeTlsConnection: case 0x14090086: bFetchRootCert is TRUE 1114094508|sip |4|00|MakeTlsConnection: SSL_connect error 1 1114094508|sip |4|00|MakeTlsConnection: connection failed error -1 1114094508|sip |2|00|MakeTlsConnection: Fetching server root certificate 1114094508|sip |3|00|CTrans::TCPFail workingServer 1 -> 2 0xb628a528
It always tries:
1114094425|sip |3|00|CTcpSocket::ConnectThreadLocal. Trying to connect IP 192.168.101.140:5061
Either on port 5061 or 443
Other community members can try and comment on new logs which you can upload but the next step would be to contact your reseller.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
64167f1b7b34 was sold via INGRAM MICRO CANADA back in 19/10/2018
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